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PASS supported 467 new clients from 1st January to 31st March 2013

21 May 2013

The Patient Advice and Support Service supported 467 new clients with 1470 new enquiries from 1st January to 31st March 2013.

Results show:

  • 32% of enquiries were dealt with by Generalist Advisers
  • 68% of enquiries were dealt with by Patient Advisers
  • 38% of feedback, comments, concerns and complaints were about Hospital Acute Services
  • 46% were about Consultants/Doctors
  • 31% were about Clinical Treatment.

This means that the Patient Advice and Support Service has helped 2019 clients with 5844 enquiries since its launch in April 2012.

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