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OFGEM investigation 'welcome news for Scottish consumers'

27 Mar 2014

Citizens Advice Scotland has welcomed the news that OFGEM is to launch an investigation into the Big 6 fuel companies.

Sarah Beattie-Smith says,

“Today's announcement will be welcome news for consumers across Scotland who have been hammered with perpetual price rises whilst watching eye-watering profits continue to grow for suppliers. 

“The lack of trust in the industry and the low levels of switching are clear signs that many consumers feel that there is very little competition and choice between the big six. And as they lack confidence that they have a real choice in the market, it's no wonder customer engagement is so low. 

“We want to see real choice for consumers, particularly those on the lowest incomes and those without access to cheaper deals through direct debit or internet billing. For those on pre-payment meters, switching is often even harder, meaning consumers are stuck with high costs and little or no choice. 

“Reform of this market is long overdue. We must now ensure that this investigation delivers for Scottish consumers.”   

ENDS

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