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National Consumer Week - spotlight on scams and fraud

It’s National Consumer Week 12th to 19th November and Citizens Advice Scotland are working with other consumer bodies to highlight the issue of scams.

Have you ever received mail with 'You are a winner!' all over it? Or have you been contacted by a company you've never heard of, who tell you you've won a grand prize for a lottery you never entered?

What about being asked to provide your bank account details in an email to help someone give you a trolley load of money?

Scammers use a wide range of tricks and techniques to try and gain their victims’ trust. 

Don't let scammers catch you out! We've prepared a basketful of information on scams and how to avoid them. Check out our website at

We have also produced a short video on the issue which you can watch here:

CAS are working with other consumer organisations to highlight the issues of scams and we are vigilant on your behalf. Last year we worked with bureaux to find out the types of scams operating in Scotland. Our report summarised this information whilst giving advice on how to avoid scams, and explaining the techniques scammers use to make a quick buck.

If you are experiencing any consumer problem including a scam, you can contact our Citizens Advice Consumer Helpline on 03454 04 05 06 Monday to Friday 9.00am to 5.00pm. Or find your nearest bureaux at

Find out about other organisations committed to stopping scammers below, and if you've fallen victim to a scam or fraud, we urge you to report it using the Action Fraud link below.  Scams are typically underreported by victims making it hard for authorities and enforcers to profile the scammers and take action against them - help us fix this!

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