Citizens Advice Scotland has launched a national survey to find out peoples’ views on the quality and reliability of Scotland’s bus services.
The survey is available online at www.cas.org.uk/betterbuses. It is open to anyone based in Scotland and will run until Sunday 22 October.
Launching the new survey today, CAS spokesperson Ruth Mendel says,
"As Scotland's consumer champion we want to find out how bus users feel about the services they use, so we can fight on their behalf for improvements.
“Although over 75% of all public transport journeys are made by bus, the views of bus passengers have often been under-represented in policy making. CAS wants to ensure these consumers’ voices are heard through this survey.
“The aim of this campaign is to get better buses for Scots. In order to do this we need to ask people what matters to them when traveling by bus, and that’s what the survey is all about.
“We know from our previous research that often people can’t get to where they want to go by bus, and that some essential journeys cost too much or take too long. It’s important that these stories are heard so that the people making the decisions can make the right ones.
“We are hoping this survey will be the biggest of its kind in Scotland, and we urge every bus user in Scotland to complete the survey so we can fight for better services.”
People have from now until 22nd October to complete the survey. You can find it online at www.cas.org.uk/betterbuses or contact your local CAB for a paper copy.
Notes to editors - click to expand/collapse
A smaller-scale CAS survey last year (‘Round the Bend’) found that:
• 38% of locations surveyed had no Sunday service that connected them with local hospitals
• In remote rural areas the median cost of a return ticket to the nearest Job Centre was £9.00
• Passengers in the rural areas surveyed face an average 40 minute round trip to access the nearest bank branch
• Residents of rural areas were on average 5 miles from the nearest GP surgery
• College students in remote areas on average face journey times of over an hour and at a median cost of £10 return