This new funding will help expand our EU Citizen Support service, which has been in place since 1 April and is funded by the Scottish Government. The service is specifically focussed on people who:
- have difficulty accessing an android mobile phone
- have limited access to the internet
- find it difficult to get the evidence needed to apply
- are at greater risk due to personal circumstances
- have specific immigration or residency issues
CAS Chief Executive Derek Mitchell said,
“Brexit is causing uncertainty for many people in Scotland, but particularly for those who are from these countries. Many have lived here for years and are now having to navigate an application process which can be complex. It is right that they should be given support to do this, and we are pleased to partner with the UK government – as well as with the Scottish government - in delivering this assistance.”
Each of the 59 Citizens Advice Bureaux in Scotland will deliver this service through both telephone and face-to-face advice. They also have access to an android mobile phone to assist people with the application process, as this is one of the main barriers that people face. Information and advice is also available on our website - https://www.cas.org.uk/brexit.
We are in the process of recruiting 14 new dedicated advisers who will help existing project staff provide a national helpline for the project. The helpdesk number is 0800 916 9847. These advisers will also link up with local client groups to increase public awareness of the service.