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Latest success for 'peoples' campaign’ on unfair delivery charges

29 Nov 2013

Citizens Advice Scotland has welcomed the latest moves to bring fair delivery charges to people in rural areas, calling it a classic ‘peoples campaign’. 

Scottish Enterprise Minister Fergus Ewing MSP will announce new initiatives in Inverness on Friday 29th November to curb excessive fees and make charges more transparent. The Scottish CAB service’s campaign on this issue has heard from over 3,000 Scots reporting unfair treatment by delivery companies. 

Welcoming today’s announcements, CAS Chief Executive Margaret Lynch says, 

“It was three years ago that we started our campaign on this issue. Initially it was Skye & Lochalsh CAB who mobilised people in their community to stand up and fight for a fair deal from delivery companies. Then other rural CAB offices picked up the campaign, and it was clear we had really touched an issue of huge concern across the country. 

“When we made it a national CAB campaign, we were frankly overwhelmed by the response. In just a few weeks we had over 3,000 Scots telling us how they had been hit by misleading websites, poor service and unfair fees. That’s the biggest response to any survey we have ever ran, on any issue. 

“It’s that pressure that has achieved the progress that we’ve seen on this issue, and that we are continuing to see today. This has been a real peoples’ campaign. 

“Since that survey we have worked with other consumer groups and partners like Trading Standards, Consumer Futures and others in a broad front to fight for those people. And we’re pleased that Ministers and the delivery industry are now taking the issue so seriously. The UK government ‘summit’ on Tuesday, and this Scottish government initiative today are signs of that. 

“This is a long campaign and there’s a lot more to be done. We’ll continue to attend these meetings and stand up for the 1million Scottish consumers who we’ve found are being penalised just because of their postcode. It’s unacceptable, and we want to see real action in moving towards a delivery service that’s fair for everyone. But thanks to all those people who responded to our campaign, we can continue the fight for a fair deal.”

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