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Consumer Q&A creates a buzz in the Twittersphere

A change is as good as a rest, they say – so last week we tried something new.

Citizens Advice Scotland’s services provide advice for consumer problems – like payday loans, broken-down cars or dodgy services – on the phone, over email and face-to-face in our network of local bureaux.

But for five days last week consumer experts from our Stornoway and Glasgow-based helplines also took to the cybersphere to offer advice over Twitter in a series of live lunchtime Q&As.

We covered off one topic each day – debt, energy, post, mobile phones and cars.

Fitting our advice into 140 characters was a challenge. But we managed to give people pointers on everything from reclaiming Payment Protection Insurance to switching gas and electricity supplier and buying used cars.

Take a look at our feed @CitAdviceScot and the hashtag #ask to find out how it went. Overall, we generated a fair bit of chatter and got some lovely new followers, too – if that’s you, hello!

If you missed the Q&A – or if for you, Twitter means birds singing and nothing more – then you can always call our consumer service on 03454 04 05 06. Or you can email them via our self-help website You’ll find lots of advice there for all sorts of consumer problems and more.

And of course your local Citizens Advice Bureau can help out too – there’s one in almost every community in Scotland. Find yours using our bureau finder.

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