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Consultation on Consumer Futures draft workplan now open

20 Jan 2014

Consumer Futures, the organisation which speaks up for people across post, energy and water, is transferring to the Citizens Advice service in April 2014 - and is seeking your views on its priorities for the coming year.

If you'd like to have your say on the draft Consumer Futures workplan for 2014/15, follow the link under 'Useful sites' below to find out more. The deadline for consultation responses is 21 February 2014.

The Citizens Advice service already provides advice to people on energy, post and water and champions their rights. Taking on Consumer Futures means the UK Government is formally giving us responsibility and powers to represent consumers when they and the regulators make decisions. Citizens Advice Scotland will also take on a helpline for people with complex energy or post complaints.

It's part of wider changes to consumer advice and representation to cut out duplication and make it clearer for people to know where to turn for help.

Bringing together the policy and research expertise of Consumer Futures and the frontline advice delivery, evidence base and campaigning experience of the Citizens Advice service will make us an even stronger champion for consumers. We'd love to hear what you think about the Consumer Futures plans for the year ahead.

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