Citizens Advice Scotland has responded to SSE’s announcement today on bills and future policies.
CAS spokeswoman Sarah Beattie-Smith says,
“The price freeze will be welcome news for hard pressed consumers in Scotland, though more must be done by suppliers and Government to help the third of people who already struggle to heat their home.
“We also welcome the moves to separate the retail and wholesale business in the interest of increased transparency. This is an important first step in making the energy market more competitive and we hope the other big suppliers follow suit.”
Notes to editors - click to expand/collapse
Note on Transfer of Consumer Responsibilities
In April 2014 the UK Government will transfer responsibility for speaking out for consumers across post, energy and, in Scotland, water to Citizens Advice Scotland and Citizens Advice (England and Wales). Citizens Advice Scotland will also take on a Great Britain-wide helpline for complex energy or post complaints. Both of these are currently the responsibility of an organisation called Consumer Futures, which will be absorbed into the Citizens Advice service. This is the last in a series of Government reforms to make it easier for consumers to know where to turn for help, and ensure they have an effective champion. We've already beefed up our role in representing consumers across other issues like payday loans, and now provide an advice service for people with consumer problems which can be accessed via 03454 04 05 06 or www.citizensadvice.org.uk.