Citizens Advice Scotland has welcomed the announcement that the new benefits agency, Social Security Scotland, will deliver any face-to-face assessments for disability benefits.
CAS spokesman Rob Gowans says,
“We know from the thousands of people who seek advice on disability benefits from their local CAB that substantial changes are badly needed to the current process.
“Delivering assessments ‘in-house’ will mean that the quality and accuracy of assessments can be improved on the current system. We also welcome the announcement that people will have greater control over the location of assessments, which will mean that clients do not have to travel many miles for an assessment as is currently often the case.
“However, even with improvements to the assessments, far too many people are currently required to attend face-to-face assessments unnecessarily. We look forward to hearing further details of how the Scottish Government plans to reduce the number of assessments, as we have consistently called for.”