Craig Salter, Energy spokesman for Citizens Advice Scotland’s Consumer Futures Unit, says,
“These proposals are welcome. Warrant charges make it harder for customers who are already struggling to manage their debts. Installation charges can be up to £900, and on top of that, prepayment meters often mean customers will be on more expensive tariffs. This means that those in debt are frequently faced with higher gas and electricity bills.
“Energy suppliers should not be preventing customers from managing their debt through the imposition of unfair and excessive charges. Capping warrant charges, and ending them altogether for the most vulnerable consumers, is a step in the right direction, and will help to prevent customers who are already struggling to manage their bills being forced further into debt.”