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CAS welcomes Ofgem ban on 'catch-up' fuel bills

5 Mar 2018

Citizens Advice Scotland's Consumer Futures Unit (CFU) has welcomed Ofgem's decision that fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier.

Craig Salter, energy spokesman from the CFU, says 

Consumers should not be penalised for billing mistakes that are the fault of their supplier, so this is a welcome move from Ofgem.

“Billing and metering problems are one of the most prevalent energy issues reported across the Citizens Advice Service in Scotland, and unexpected bills can make it very difficult for consumers to make ends meet.  

“We hope that this will lead to better billing practices from suppliers.”


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