Citizens Advice Scotland has welcomed OFGEM’s announcement today that companies will have to pass new and tougher tests before entering the energy market.
CAS Energy policy manager, Dr Jamie Stewart says,
“Through the CAB network we see first-hand the anxiety and stress that poor customer service causes for people in Scotland and it’s good to see that this will be a central part of the new tests.
“Given the large number of companies who have entered the market in recent years, we also welcome OFGEM’s proposal to look again at ongoing requirements for current suppliers.
“We hope both these measures will reduce the risk of suppliers crashing out of the market, which can cost consumers more money as well as causing them stress and disruption.”