Ofgem has announced there is to be a £150 cap on the amount energy companies can charge for installing pre-payment meters in customers’ homes.
Responding, Craig Salter from Citizens Advice Scotland’s Consumer Futures Unit, says:
“These charges make it harder for customers who are already struggling to manage their debts. In addition, our evidence shows that pre-payment meters often mean customers will be on more expensive tariffs, which means they are hit by higher energy bills just when they are least able to afford them.
“So while a cap is certainly a step in the right direction, we would also want to stress that imposing these kind of charges at all should always be a last resort, and energy companies should seek to help make sure consumers don’t fall into arrears in the first place.”