Citizens Advice Scotland has today published the findings of the external review that was carried out this summer into its governance structures.
The independent review, conducted by Deloitte, has made a number of recommendations for reform. The CAS board has noted the report and unanimously agreed all 32 recommendations.
CAS board Acting Chair Agnes Robson says,
“Since the beginning of this year CAS has been addressing issues of concern over our governance structures and procedures. In April we asked Deloitte to conduct a thorough review of these and present us with a detailed report. They have now completed this work, and we publish their report in full today.
“Deloitte conducted over 200 interviews with CAS members, staff, trustees and stakeholders. The report identifies a number of areas for improvement and makes 32 specific recommendations. The CAS Board has noted the report and unanimously agreed the recommendations. Over the next few months we will consult with our members to understand their views ahead of seeking their formal approval.
“This review is about ensuring the structure of governance arrangements at CAS reflect current best practice in the sector. Implementation of the recommendations will ensure that CAS is in the best shape to support the needs of the organisation and the 61 independent Citizens Advice Bureaux who provide free, impartial and confidential advice to citizens across Scotland.
“The recommendations involve significant change. However, I am in no doubt that this is the right way forward, and the board are fully committed to the changes laid out in the recommendations."
The full report and response is available to view along with further information for member organisations.