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CAS Board: External Trustee Recruitment

The Scottish Citizens Advice network is the largest independent advice service in the country, providing free, impartial and confidential advice.  In 2019-20 the Citizens Advice Service network helped over 186,000 clients in Scotland and dealt with almost 659,000 advice issues within the UK.  With support from the network, clients gained over £170 million while our self-help website Advice in Scotland received approximately 4.1 million page views.

The service has a footprint across every community in Scotland and provides advice across a range of locations and channels.  It consists of:

  • the national umbrella organisation, Citizens Advice Scotland (CAS)
  • 59 independent Citizens Advice Bureaux members
  • the Extra Help Unit, a UK-wide service which supports vulnerable energy consumers at risk of disconnection.

CAS is the national umbrella organisation for the Scottish service.  It provides development support, training and information to the client-facing organisations, as well as a rigorous quality assurance and monitoring programme, ensuring that the same high quality of advice is available across Scotland.  It also acts as the national contract partner on behalf of the Scottish network and provides support for bureaux development and national projects.

CAS also has a substantial social policy function which works with a broad range of issues that affect citizens: social security, debt, employment and consumer issues. The Scottish network is in a unique position to witness and understand the impacts of changes to policies and public services; CAS uses this statistical evidence, combined with research, policy work and campaigning to provide information to decision makers to help improve outcomes for citizens.

CAS is funded mainly by grants from the UK and Scottish governments, along with project funding from a variety of other sources.

The CAS Board: a vital link in the chain

CAS works with a diverse range of stakeholders including governments, regulators and other public and third sector organisations.  The aim is to improve outcomes for citizens and support the client-facing advice network through securing funding and supporting the provision of high quality advice throughout Scotland.

It is an exciting time for CAS as we navigate and adapt to an increasingly complex operational, financial and political environment.  We are seeking an experienced and energetic Trustee who has the skills and expertise to guide the organisation in delivering improved outcomes for citizens.  The position on offer is not remunerated but the real reward is being part of our extraordinary team and knowing you will play a key role in shaping Scottish society for the better.

The most recent statistics regarding the service:

CAS Trustees – your chance to shape Citizens Advice Scotland

The CAS Board is made up of a balance of 6 External and 6 Internal Bureau Trustees plus an independent Chair.  A vacancy has arisen due to a recent resignation so we are seeking 1 CAS Board External Trustee with a range of personal and business attributes to help maintain the strategic direction of CAS.

Together with the rest of the Trustees, you will have a key responsibility in governing and providing strategic leadership by ensuring that CAS has a clear vision and mission; and that the strategy is executed by the management team to deliver improved outcomes for citizens.

You will have a sense of leadership and a commitment to carry out the duties of a Trustee with an ability to exercise judgement and work collectively.  You will be prepared to offer personal and business skills and experience to support the work of the staff as and when required.  You should understand and believe in the core values and ethos of the Citizens Advice Service.  Commitment to and an understanding of the aims and principles of the service is essential, as well as understanding of the ways in which CAS can exercise influence on the development of social policy.

In order that CAS can maintain the governance structure of the organisation, CAS is seeking 1 suitably qualified individual from outside the Citizens Advice service network.  All applicants should have significant senior management experience in a complex organisation.  In addition to possessing strategic vision, CAS is keen to appoint individuals who have experience in financial governance of organisations and/or an awareness of working with a networked organisation.

We welcome applications from all backgrounds and communities, and in particular those that are currently underrepresented on our Board including Black, Asian and Minority Ethnic (BAME) candidates, candidates with disabilities and female candidates.

Trustees are appointed for a term of 3 years and are eligible to seek nomination to serve a further 3-year term after which they must retire from the Board.  You will be required to attend approximately 6 Board meetings annually.  In addition to Board meetings, you may be required to devote at least 1 day per month on average.  You may also be a sub-committee member and will therefore be required to attend specific meetings.

How to Apply

If you would like to find out more about the role, please contact

We would encourage applications to be sent as soon as possible.  To apply, please submit a CV and covering letter/supporting statement to expressing why you are interested in this opportunity and your suitability. 

We have provided below a note of the critical dates within this recruitment campaign which we hope will help you plan your diary:

Closing date for applications

 Wednesday 21 April 2021


 Friday 23 April 2021

The CAS Nominations Committee comprising 3 CAS Trustees and 1 Bureau Manager will consider all candidates to establish whether they have the generic attributes to be an effective Trustee.  The Nominations Committee will carry out a virtual interview to explore candidates’ background and experience, their commitment to the aims and principles of the service and their understanding of the role. All candidates who meet these criteria will be put forward to the members for consideration at the CAS AGM on 13 May 2021.