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Ask our consumer experts – live Twitter Q&A from 31 March – 4 April

24 Mar 2014

Last year, Citizens Advice Scotland’s services helped people solve hundreds of thousands of consumer problems. But even we were surprised to learn that one of those issues was a broken bull.

The farmer in question called our helpline for advice as it was failing to produce as many calves as the seller had promised.

We want everyone in Scotland to know that whatever the problem – whether it’s payday loans, dodgy cars, unfair energy bills or, er, reluctant farm animals – we’re here to help.

So we’re doing two things:

1. We’ve produced a wee video which we’re sharing on Twitter and Facebook:

How many consumer problems did we help to solve last year? from Citizens Advice Scotland on Vimeo.

And we’re encouraging people to share their stories of being ripped off – or successfully complaining – using the hashtag #donttakeanybull.

2. Our lovely consumer advice experts will be taking to Twitter from 12.30pm – 1.30pm each day from Monday 31 March – Friday 4 April to answer your questions on a different consumer topic:

  • Monday 31 March: #debt
  • Tuesday 1 April: #energy
  • Wednesday 2 April: #post
  • Thursday 3 April: #mobiles
  • Friday 4 April: #cars

Get involved by tweeting your question to us at @CitAdviceScot advance of, or during, the relevant Q&A session using the hashtag #ask.

If Twitter’s not your thing you can call our consumer service on 03454 04 05 06 or email via our self-help website www.citizensadvice.org.uk/scotland. You’ll find lots of advice there for all sorts of consumer problems and more.

And of course your local bureau can help out too – find yours using our bureau finder.

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