Citizens Advice Scotland has welcomed an interim report from the Competition and Markets Authority (CMA) which identifies failings in the market for district heating consumers.
Citizens Advice Scotland’s Consumer spokesman Sam Ghibaldan says,
“Citizens Advice Scotland welcomes today’s CMA report. Our role is to stand up for fairness for all consumers in Scotland, and to provide them with high quality advice and support in solving their problems. This includes helping provide fair and affordable access to domestic heating.
“The CMA’s provisional conclusion that district heating should be regulated is good news for the 40,000 households in Scotland that could be connected to heat networks by 2020. Last year we recommended that heat networks in Scotland should be licensed, and we are delighted that the CMA are considering a similar approach.
“District Heat consumers currently lack the protections that gas and electricity consumers have, and to ensure that they have confidence in the heat market, and that it grows in line with Scottish and UK Government targets, it is critical that consistent protections in areas such as billing, metering , complaints and pricing are put in place, as set out in our research.
“We will continue to engage with the CMA to ensure strong protection for heat consumers."
Recent CAS research on this issue can be read here.