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Campaigns

Money Map tool - campaign resources

We have produced a range of campaign tools for the Citizens Advice Bureaux network in Scotland to take part in the Money Map campaign. Please note, the Money Map tool will go live at 10am on Monday 23 November at www.moneymap.scot.

The resources are available for you to download.

24 Sep 2020
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5 Oct 2020
11 Jun 2020
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Fair Delivery Charges - campaign resources

We have produced a range of campaign tools for the Citizens Advice Bureaux network in Scotland and stakeholders taking part in the Fair Delivery Charges campaign. 

The resources are available for you to download. 

Fair Delivery Charges campaign

Fair Delivery Charges campaign runs from April 2020 – March 2021. Consumers in many parts of Scotland face extra charges from parcel companies based on their address. Often these seem excessive or incommensurate with the cost of delivery. Sometimes consumers are refused delivery altogether because of their postcode.

This campaign aims to raise awareness of unfair parcel surcharging in Scotland and work with local communities to create local solutions. Bureaux who have received funding for this project are able to undertake campaigning in a timeframe that works best for their local community.

1 May 2019
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Your Bus, Your Say: Creating Better Journeys

CAS has explored the experience of bus passengers over the past few years. In 2016, we undertook our first first bus users' survey which looked at transport issues in rural areas, and led to our Round the Bend report. 

Following this, we wanted to explore what bus passengers want which led us to undertake a public survey, asking consumers what aspects of their bus services they are satisfied with and what they are unsatisfied with. CAS also asked what issues were most important to consumers in relation to buses.  This report analyses this 'Your Bus, Your Say' survey which was completed in 2017.

Responses

> 4,677 survey responses in total
> Received the highest number of responses from Glasgow City
> Over a quarter of respondents travelled by bus at least 5 times or more per week

Satisfaction

> 68% of respondents were generally satisfied with the cleanliness/condition of their local bus
> 76% of respondents were generally satisfied with feeling safe on their local bus service
> 71% of respondents were generally satisfied with driver behaviour on their local bus service

Dissatisfaction

> 64% of respondents were generally dissatisfied with the service frequency of their local bus
> 72% of respondents were generally dissatisfied with providing feedback to their local bus service
> 67% of respondents were generally dissatisfied with getting help from their local bus service

Top three most important issues to bus users

> Service frequency - 72%
> Punctuality - 59%
> Value for money -39%

Travel

> 16% of respondents could not reach their GP surgery or hospital by bus
> 13% of respondents could not reach their workplace by bus
> Only 5% of respondents never travel by bus
> Whereas 46% travelled 3 or more times per week

10 Nov 2017
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8 Oct 2017
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11 Sep 2017
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