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11 Jun 2020
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Fair Delivery Charges - campaign resources

We have produced a range of campaign tools for the Citizens Advice Bureaux network in Scotland and stakeholders taking part in the Fair Delivery Charges campaign. 

The resources are available for you to download. 

Fair Delivery Charges campaign

Fair Delivery Charges campaign runs from April 2020 – March 2021. Consumers in many parts of Scotland face extra charges from parcel companies based on their address. Often these seem excessive or incommensurate with the cost of delivery. Sometimes consumers are refused delivery altogether because of their postcode.

This campaign aims to raise awareness of unfair parcel surcharging in Scotland and work with local communities to create local solutions. Bureaux who have received funding for this project are able to undertake campaigning in a timeframe that works best for their local community.

Council Tax: Check to Save campaign

Council Tax: Check to Save launches on Monday 2nd March. The campaign aims to raise awareness of council tax debt as an issue for our clients and the public and empower people to take action. Running for 2 weeks at a national level the campaign is support by Citizens Advice Bureaux across Scotland. 

Do The Rights Thing: Make Work Fair for Young People campaign

On Monday 4th November, we are launching our campaign with a focus on young people and their employment rights. Our campaign outputs will feed into our longer term engagement on young people’s rights at work, seeking to get a fair deal for young people. We want to gather the experience of young people and raise awareness of their rights at work, empowering them to take action on issues and increasing their public confidence and awareness.

The campaign will run for two weeks, during that time we will be working with a range of national partners such as NUS Scotland, Young Scot, Scottish Trades Union Congress and the Poverty Alliance. We will be supporting the Living Wage Foundation’s ‘Living Wage Week’, which launches on Monday 11th November, an ideal time to spotlight and highlight the need for fair pay in Scotland.

Scams Awareness 2019

The Scams Awareness 2019 campaign took place in June 2019.

Information on the campaign is below, along with the national campaign evaluation. 

1 May 2019
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Your Bus, Your Say: Creating Better Journeys

CAS has explored the experience of bus passengers over the past few years. In 2016, we undertook our first first bus users' survey which looked at transport issues in rural areas, and led to our Round the Bend report. 

Following this, we wanted to explore what bus passengers want which led us to undertake a public survey, asking consumers what aspects of their bus services they are satisfied with and what they are unsatisfied with. CAS also asked what issues were most important to consumers in relation to buses.  This report analyses this 'Your Bus, Your Say' survey which was completed in 2017.


> 4,677 survey responses in total
> Received the highest number of responses from Glasgow City
> Over a quarter of respondents travelled by bus at least 5 times or more per week


> 68% of respondents were generally satisfied with the cleanliness/condition of their local bus
> 76% of respondents were generally satisfied with feeling safe on their local bus service
> 71% of respondents were generally satisfied with driver behaviour on their local bus service


> 64% of respondents were generally dissatisfied with the service frequency of their local bus
> 72% of respondents were generally dissatisfied with providing feedback to their local bus service
> 67% of respondents were generally dissatisfied with getting help from their local bus service

Top three most important issues to bus users

> Service frequency - 72%
> Punctuality - 59%
> Value for money -39%


> 16% of respondents could not reach their GP surgery or hospital by bus
> 13% of respondents could not reach their workplace by bus
> Only 5% of respondents never travel by bus
> Whereas 46% travelled 3 or more times per week

10 Nov 2017
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8 Oct 2017
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