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Advice giving

14 Mar 2024

Key protections for tenants

Our tenant campaign has ended so this page might not be up-to-date. Get advice about your housing rights on our advice website.

Almost one in five people in Scotland are worried about losing their home if they can't pay their rent or mortgage.*

If you're struggling to pay your rent during coronavirus, financial help and advice are available.

Armed Services Advice Project Client Leaflet

This short leaflet introduces the Armed Services Advice Project, provides information about who the service is for and what kinds of problems we can help with, and how to get in touch with us.

Offline and left behind

In November 2012, the UK Government launched its Government Digital Strategy .  This paper sets out how the Government will transform the way it delivers services to citizens, including moving services online – a change in ethos to “digital by default”. The strategy includes an expectation that 80% of benefits applications will be completed online by 2017 .  This new strategy comes at the same time as the Government’s changes to the welfare system which, coupled with at least £18 billion of cuts to the UK welfare budget, will cause significant upheaval for citizens currently in receipt of benefits.

Voices from the frontline - Digital by Default

In November 2012, the UK Government launched its Government Digital Strategy . This paper sets out how the Government will transform the way it delivers services to citizens, including moving services online – a change in ethos to “digital by default”. Citizens Advice Scotland is concerned that a digital by default approach to welfare benefits could exclude some of the most vulnerable and marginalised members of society from accessing the very services they rely upon.

Evaluative report of Energy Best Deal Plus

This report presents the evaluation findings from the Energy Best Deal+ pilot project. The project was a result of the Fuel Poverty Summit in Scotland in October 2011 and coordinated by Citizens Advice Scotland and funded by Eon, EDF Energy, Npower Scottish Gas, Scottish Power and Scottish and Southern Energy. The pilot ran for eight weeks from July to September 2012 from nine Scottish citizens advice bureaux.

Advice in Detail: Benefits

This report is a detailed look at the benefits issues that clients bring to the Scottish CAB Service

Armed Services Advice Project

The Armed Services Advice Project (ASAP) provides dedicated information, advice and support to members of the Armed Forces community in Scotland.

Subscribe to our Information System - AdviserNet

AdviserNet is a comprehensive generalist advice resource that fully takes into account the many differences between law and practice across the different parts of the UK. Jointly created by Citizens Advice (England and Wales) and Citizens Advice Scotland, this comprehensive and up-to-date information system - used by every CAB adviser in the UK - is also available to other organisations via a subscription service.

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