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Reality bites

Client story: No Christmas cheer for Lisa without the help of her CAB

Lisa was helped by her CAB to recover money that a broker had taken for setting up a loan.

Client story: Consumer advice helps James with mobile phone contract

With the rise in numbers of mobile phone operators there has also been a rise in need for advice on contracts and operators. Find out how James was helped by the Citizens Advice consumer service to resolve his mobile phone contract problem.

Client story: Jean given a lifeline landline through her CAB

After three months of trying to get a landline organised for her new house, Jean turned to her local CAB for help.

Client story: will the bedroom tax mean Betsy has to leave her home?

Betsy and Jeff are one of the thousands of households with a registered disabled adult that is affected by the so called ‘bedroom tax’. With help from their local CAB they applied for a discretionary payment to help them stay in their home.

Client story: a veteran relocates to Scotland

Jim was looking for help in relocating his family from England to Scotland following redundancy from the Army, and heard about ASAP - an advice project for the armed services community delivered by Scotland's Citizens Advice service. His CAB helped him find accommodation and put him in touch with the local authority's 'veterans champion'. You can call ASAP on 0845 231 0300.

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