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Client story: Jean given a lifeline landline through her CAB

Jean turned to her CAB when she was still having difficulties getting a landline connected in her new property three months after moving. Despite having her old phone disconnected the day before she moved, Jean was still being billed for it and this was also causing her problems getting a new line. She tried to contact her phone provider but could not get through to the customer service line because customers are required to enter their landline number - which of course she no longer had. Frustrated, Jean went to her local CAB. The CAB adviser called the adviser line to get through to the company. After 20 minutes on hold, the company respresentative confirmed that the line would be connected for Jean the next day and her situation regarding the bills for her previous address would be investigated.

1 May 2013