We are delighted to announce that Information Officer Dorothy Buchanan has been shortlisted as a finalist for the SCVO’s Scottish Charity Awards - Exceptional Employee Category.
A panel of judges will decide on the outcome of the Exceptional Employee award, but all finalists will also be included in the People’s Choice Award which everyone can vote for here.
Dot's colleagues nominated her for the award with the following heartfelt words:
Having been part of the organisation for over 30 years now, CAS is very close to Dot’s heart. She is driven by the aims and values of the organisation - to provide free, independent and impartial advice to anyone who needs it - as well as having affection for those who work to meet those aims. Dot has a passion for knowledge and is of the belief that making information accessible and empowering people with that knowledge is the best way to help them protect their rights. She does this with a precious combination of professionalism and twinkling personality.
It is difficult to quantify the tremendous difference that a job like Dot’s can make. Maintaining the information system underpins the advice and information provided to every single person who walks through the door of a Citizens Advice Bureaux, across the breadth of Scotland from Stranraer to Caithness, to the island bureaux of Skye, Lewis, Orkney and Shetland. Whether someone is affected by changes to their benefits, loss of employment, a dodgy landlord or the breakup of a relationship, the information officers provide the foundation of the advice provided to citizens, by citizens, who are often volunteers with no advice-giving or legal background. Dot also works to keep the public-facing website up-to-date and user-friendly, a website which receives an average of 10,000 visits every single day.
Howver, Dot's influence extends far beyond the boundaries of the job role: welcoming new staff, being supportive of everyone in the office, highly involved in social events, leading the CAS choir, reciting the address to the haggis, and much more - she will turn her hand to anything. When someone is unwell, Dot is the first to send a card and lend her support. Whether you need an Allen key, a spool of thread or a Christmas pudding, Dot will find it in her cupboard. She has an infectious sense of humour, is kind hearted, and highly valued by everyone she works with.
Please spread the word and get Dot the votes she deserves!