Your Bus, Your Say: Creating Better Journeys

Your Bus, Your Say is a national campaign based on the successful local project run by Kincardine & Mearns CAB. The campaign aims to gather public opinion on bus services which will feed into a national Passenger Rights Charter.


Scotland’s bus network plays a vital role in keeping its citizens moving and accessing essential services every day. 80% of public transport journeys in Scotland are taken by bus, with many consumers relying on buses for work, health and social journeys. However, a fifth of bus routes have been cut in the last decade and fares have increased by 18% in the last five years.

We published the Round the Bend report on bus transport in 2016, based on regional research lead by 16 Citizens Advice Bureaux. The research highlighted examples of where access to services can be difficult due to long distances, sparse timetables and expensive ticket prices. There was also a perceived lack of consumer representation in the market which led us to revisit the issue.

Why are we running this campaign?

Public transport is a priority for the Scottish Government with a new Transport Bill being introduced in 2018. The Bill is expected to cover buses; rural aspects; and local franchising and will aim to give local authorities a toolset to deliver transport better for Scottish communities – whilst recognising there is not a one size fits all solution.

The Bill presents opportunities both locally and nationally and this campaign has been developed so bureaux can influence decisions and effect real change in their communities.

How you can get involved?

If you would like to get involved and promote the survey, there are a number of ways you can do this.

  • You can promote the online survey using your channels and networks. The online survey can be found here:
  • You can download and display posters and leaflets with information on how people can take the survey.
  • You can download and print off paper surveys to share with your networks.

If you are a citizens advice bureau, you can access the campaign resource page available from the bottom of this page.