Tough Act to Follow? Local Action example

The Highland Consumer Partnership (HCP) which comprises the eight Highland Citizens Advice Bureaux, Highland Council Trading Standards and Citizens Advice Scotland decided to put together a training session on the Consumer Rights Act 2015, to increase knowledge and awareness among CAB advisers.  Seven sessions have been held at CABs across Highland, to almost 100 advisers.  A sample version of the training slides and exercise handouts are available below.

The HCP was created in December 2012 to provide a flexible network for information sharing and campaign work across Highland. The aim is to reduce consumer detriment and encourage fair trading.  It is an example of how the Consumer Landscape changes can be translated to work at a local or regional level to provide real outcomes for the community.  The outcomes achieved by the HCP are from existing resources.  For more information please see