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Your Bus, Your Say: Creating Better Journeys campaign

Your Bus, Your Say is a national campaign that has been developed to gather evidence to give a voice to bus users in local communities across Scotland.


In October 2017, we launched the Your Bus, Your Survey that asked bus passengers a range of questions on their concerns, issues and benefits of local bus travel in their local area.

The survey received 4,677 responses, from all Local Authorities across the country. The volume and spread of the responses has provided us with a comprehensive picture of the current bus landscape in Scotland.

We have launched Creating Better Journeys, our research report that details the findings of our major survey. You can read the report here.

Buses provide an essential service to millions of Scots; however, the survey findings show that in some areas this service is not meeting the needs of Scottish communities. We believe that everyone living in Scotland should have access to essential services that enables them to have a good quality of life.

There is still a lot to be proud of in our local buses, with bus users reporting high-levels of satisfaction with the on-board experience of services. 

Key highlights

  • 64% of bus users in Scotland are dissatisfied by the frequency of scheduled bus services
  • 56% are dissatisfied with the punctuality of their local bus
  • 71% of bus passengers are satisfied with the behaviour of their bus driver on-board
  • 76% are satisfied with feeling safe when travelling on-board
  • 16% of bus users can’t access their local GP surgery or hospital by bus

What can you do to help give bus users a voice?

  • Read and share the Creating Better Journeys report
  • Use our social media graphics to promote the national highlights on your social channels
  • Join the conversation on social media and show support using #betterbuses hashtag
  • Share our campaign webpage online and on social media

What next?

  • The Your Bus, Your Say survey has provided a comprehensive picture of the current bus landscape in Scotland. One size does not fit all and all Scottish Communities should have a viable and flexible set of options to improve bus services.
  • CAS has worked collaboratively with stakeholders and will continue to engage positively using our evidence for the benefit of bus passengers in Scotland.
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