You are here

How to get support over the festive period

Some of our advice services are closed over Christmas and New Year. View our online advice or check opening dates for national helplines and local bureaux below.

Online Advice
Our public advice site has details on benefits, money issues, housing, energy, work and much more

www.citizensadvice.org.uk/scotland

Local bureaux opening hours
To check when your local bureau will be open, search for your town or postcode in our bureaux finder and click ‘More Info’ to read the special notice for your CAB.

www.cas.org.uk/bureaux 

Our National Helplines

 Name  What support can it help with?  Helpline Number   Festive Closing Dates 
 Money Talk Team For families with children who are struggling to make their money last to the end of the week/month or are worried about managing to pay their bills 0800 085 7145

Closed 27 and 28 Dec, 3 and 4 Jan

Open 29 & 30 Dec 8am – 6pm

Open 24 & 31 Dec 8am – 5pm

 Help To Claim  If you are thinking about claiming Universal Credit for the first time 0800 023 2581

Closed 27 and 28 Dec, 3 and 4 Jan

Open 29 & 30 Dec 8am – 6pm

Open 24 & 31 Dec 8am – 5pm

 Scotland’s Citizens Advice Helpline  Our national general helpline for support on all citizens advice issues 0800 028 1456 Closed from noon on 17 Dec to 9am on 10 Jan
 Specialist Debt  Supports people with specialist debt issues. 0800 028 1456  Closed from noon on 17 Dec to 9am on 10 Jan
 Patient Advice and Support Service (PASS)  Provides advice and support to patients, their carers and families in their dealings with the NHS 0800 917 2127 Closed from noon on 24 Dec to 9am on 5 Jan
 EU Citizens Support Service  Supports people who need help applying to the EU Settlement Scheme 0800 916 9847 Closed from noon on 22 Dec until 9am on 5 Jan
 Pension Wise  Free and impartial government service that helps you understand the options for your pension pot 0800 138 3944

Closed from 2pm on 24 Dec to 8am on 29 Dec

Closed again from 2pm on 31 Dec to 8am on 4 Jan

 Scams Action  Support for anyone affected by online scams 0808 250 5050

Closed on 27 and 28 Dec, and again on 3 Jan