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Consumer advice

Citizens Advice Consumer Service

The Citizens Advice Consumer Service helps you stand up for your consumer rights and gives you the information you need to solve problems with goods or services.

You can contact the service by phone on 03454 04 05 06

Citizens Advice Scotland delivers part of this UK wide service, employing expert advisers in Stornoway and Glasgow contact centres. The centre helped almost 60,000 people in Scotland and more than 150,000 people across Great Britain last year.

Our monitoring consistently shows that almost all of the service’s clients – 98 per cent – are satisfied with the service they receive and would use us again.

We use frontline evidence from the Citizens Advice Consumer Service to analyse the root causes of people's problems and campaign for change on the issues that really matter, like payday loans, energy bills, scams and used cars.

Extra Help Unit

Citizens Advice Scotland now has responsibility for the Extra Help Unit, a team of specialist caseworkers helping vulnerable consumers throughout Great Britain with complex energy or postal complaints, including those at risk of having their gas or electricity cut off.

The Extra Help Unit is a telephone based service however, is not a public helpline. People can be referred to the Extra Help Unit by the Citizens Advice Consumer Helpline, their local politician, Ofgem or the Energy Ombudsman.

Members of the public with enquiries about energy or post should call the Citizens Advice Consumer Service on 03454 04 05 06 or email the service via