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Publications

  1. The CAS consultation response the the Scottish Government's proposals for a new tribunal system for Scotland
    Lauren Wood
    Publication date:
    June 2012

    Citizens Advice Scotland (CAS) are broadly supportive of reform to the Scottish Tribunal System which incorporates and builds on the positive features of an accessible, independent, user-focused system.

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  2. A proposal for a Regulation from the European Commission
    Sarah Beattie-Smith
    Publication date:
    May 2012

    Citizens Advice Scotland welcomes the opportunity to respond to this consultation. Our response does not address every question contained in the consultation document. Rather it focuses on the aspects regarding consumer protection and whether the proposed Common European Sales Law would achieve its stated purpose with regard to consumer choice.

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  3. Personal experiences of the welfare changes introduced in April 2012
    Keith Dryburgh and Jeanette Campbell
    Publication date:
    May 2012

    This briefing details case studies of CAB clients that are experiencing problems due to welfare changes that came into force just six weeks ago on 6 April 2012, including changes to Working and Child Tax Credits and Contribution based Employment Support Allowance being time limited to 12 months.

  4. Publication date:
    May 2012

    This briefing for MSPs outlines the importance of ensuring that the Scottish Government’s Welfare Reform (Further Provision) (Scotland) Bill provides the citizens of Scotland with access to passported benefits when current benefits are effectively abolished and replaced in 2013 by the new Universal Credit. 

  5. CAS response to the consultation on reforming Bankruptcy law in Scotland.
    Kieth Dryburgh
    Publication date:
    May 2012

    The Citizens Advice Service is a key component of the debt advice landscape in Scotland, providing access to debt solutions for thousands of clients every year. Bureau advisers provide the frontline advice that enables the debt relief system to work for debtors and creditors alike.

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  6. Publication date:
    May 2012

    Case evidence from citizens advice bureaux show that many clients have been asked to pay premiums by letting agents. These charges can have a significant impact on the individual’s finances and can put their tenancy at risk.

  7. Publication date:
    May 2012

    Leaflet with information about CAB volunteering aimed at older people who are looking for a fresh challenge.  

  8. Jeanette Campbell
    Publication date:
    May 2012

    A submission from Citizens Advice Scotland (CAS) in regards to the Scottish Government’s Welfare Reform (Further Provision) (Scotland) Bill using the ten questions posed by the Committee.

  9. Publication date:
    May 2012

    Leaflet with information about CAB volunteering aimed at young people who are looking to gain new skills to help with work, study and the rest of life too!

  10. Sarah Beattie-Smith
    Publication date:
    April 2012

    In consulting with Citizens Advice Bureaux and analysing the case evidence from bureaux clients, it is clear that consumers in remote communities face many barriers. 

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  11. Publication date:
    April 2012

    Briefing on the effects of Housing Benefit reform on the people, communities and economy of Scotland.

  12. Keith Dryburgh
    Publication date:
    April 2012

    In 2003, the Scottish Parliament passed legislation stating that everyone who is homeless will have a right to a home by 2012. Local authorities will have a duty to house all those who are found to be homeless from January 2013 and to provide the same level of service to all homeless people. Evidence from citizens advice bureaux shows a mixed picture of progress, with some homelessness services struggling to meet the commitment alongside the effects of the recession and funding difficulties.

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  13. Scottish Parliament Debate
    Keith Dryburgh
    Publication date:
    April 2012

    In 2003, the Scottish Parliament passed legislation stating that everyone who is homeless will have a right to a home by 2012. In practice, this means ending the system of assessing people as 'priority' or 'non-priority' homeless and giving entitlement to permanent accommodation for all those who are unintentionally homeless. Local authorities will have a duty to house all those who are found to be homeless from January 2013 and to provide the same level of service to all homeless people.

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  14. Publication date:
    April 2012

    A brief introduction to the Patient Advice and Support Service. 

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  15. Publication date:
    April 2012

    A poster to be used to advertise the Patient Advice and Support Service (PASS)

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  16. Keith Dryburgh
    Publication date:
    March 2012

    Submission from Citizens Advice Scotland to the Ministry of Justice consultation on charging fees for employment tribunals

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  17. Lyndsay Russell
    Publication date:
    February 2012

    In January 2012 CAS coordinated a national campaign event called Big Energy Week. The aim was to encourage Scottish consumers to check their energy tariffs and their entitlement to free insulation and assistance with their energy bills.

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  18. the impact of the IB/ESA migration on Scotland's people, communites, and services
    Keith Dryburgh
    Publication date:
    February 2012

    A report into the effect of the migration from Incapacity Benefit to Employment Support Allowance on Scotland's claimants

  19. Publication date:
    February 2012

    A briefing to Scottish MPs for the Westminster Hall Debate on the ESA Work Capability Assessment, 1st February 2011.

  20. Sarah Beattie-Smith
    Publication date:
    February 2012

    Submission from Citizens Advice Scotland to the UK Government Insolvency Service consultation on Bank Accounts for Bankrupts.

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