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Publications

  1. Publication date:
    December 2012

    Citizens Advice Scotland's response to the Scottish Court Services consultation on the future of Scotland's Court services.

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  2. How some online retailers are disadvantaging Scottish consumers
    Sarah Beattie-Smith
    Publication date:
    December 2012

    Over 1 million Scots are being ‘routinely ripped off’ by unfair delivery charges because of where they live, according to new evidence published by Citizens Advice Scotland.

    By analysing over 3,000 customer complaints and over 500 online companies, we have uncovered a ‘postcode penalty’ that sees some Scots having to pay an average of nearly £19 extra when buying goods online. The problem does not just affect remote rural and island areas, but postcodes right across Scotland. It hits businesses as well as families.

  3. Keith Dryburgh
    Publication date:
    December 2012

    As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the changes to Local Housing Allowance which significantly affected 4,400 claimants aged 25 to 35 across Scotland earlier in 2012.

  4. Lyndsay Russell
    Publication date:
    December 2012

    This report presents the evaluation findings from the Energy Best Deal+ pilot project. The project was a result of the Fuel Poverty Summit in Scotland in October 2011 and coordinated by Citizens Advice Scotland and funded by Eon, EDF Energy, Npower Scottish Gas, Scottish Power and Scottish and Southern Energy. The pilot ran for eight weeks from July to September 2012 from nine Scottish citizens advice bureaux.

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  5. Keith Dryburgh
    Publication date:
    November 2012

    Payday loans are increasingly becoming a significant area of advice need at citizens advice bureaux, particularly amongst younger clients who are in employment. While this form of credit may meet the needs of some customers who experience difficulties accessing mainstream credit, bureaux report that many customers have experienced financial difficulties as a result of poor policies and practices in the industry.

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  6. The financial benefits of advice provision - the example of the Citizens Advice Service in Scotland
    Publication date:
    November 2012

    The Fraser of Allander Institute, on behalf of Citizens Advice Scotland, has published a study on the economic benefits of the Citizens Advice Service in Scotland.

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  7. Jeanette Campbell
    Publication date:
    November 2012

    A response to the Scottish Government's consultation on the Procurement Reform Bill.

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  8. Lauren Wood
    Publication date:
    October 2012

    A briefing sent to MSPs ahead of the Stage 1 Perliamentary debate on the Scottish Civil Justice Council and Criminal Legal Assistance Bill.

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  9. Publication date:
    October 2012

    Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, of where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends to social policy and tracing the impact of recent policy changes.

    This edition is based on the advice needs of over 15,000 clients who approached bureaux for advice in August 2012. These clients were better off by nearly £7.9m as a result of the advice that they recieved.

  10. Keith Dryburgh
    Publication date:
    October 2012

    As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the increasing number of sanctions that have been applied to jobseekers in the past two years and the effects that they have had on claimants.

  11. CAS response to the BIS consultation on the supply of goods, services and digital content
    Publication date:
    October 2012

    The UK Government has consulted on their proposals to simplify consumer protection legislation.  The new Consumer Bill of Rights aims to harmonise European legislation into our own consumer protection laws, as well as simplifying many disparate pieces of current UK legislation.  Here, CAS gives its response to the proposals.

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  12. Consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment
    Social Policy
    Publication date:
    October 2012

    The response of the Scottish Association of Citizens Advice Bureaux to the consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment. 

  13. Case evidence and statistics from the Scottish CAB Service
    Citizens Advice Scotland
    Publication date:
    October 2012

    This report provides a snapshot of the issues that are affecting consumers in Scotland, examining both national and local trends in consumer issues. This is based on data provided by the majority of citizens advice bureaux in Scotland and data from the Citizens Advice Consumer Helpline. We will aim to publish Consumer Snapshot on a regular basis to provide an up-to-date overview of the issues facing consumers in Scotland.

    This report covers the first two quarters of the financial year 2012/13 from April-September 2012.

  14. Sarah Mitchell, Social Policy Volunteer, Perth CAB
    Publication date:
    September 2012

    This report is the concluding publication of Perth CAB's campaign which sought to research the issues young people face in the workplace, and find out how much they felt they knew about their employment rights.

  15. Response from Citizens Advice Scotland
    Keith Dryburgh
    Publication date:
    September 2012

     

    CAS welcomes the opportunity to respond to the second Independent Review of the Work Capability Assessment (WCA). Since its inception in the autumn of 2008, ESA has become the most common issue brought to bureaux by clients.

  16. Keith Dryburgh
    Publication date:
    September 2012

    Case evidence from citizens advice bureaux across Scotland illustrates the difficulties people in Scotland are facing as changes to welfare take effect. 

  17. Publication date:
    August 2012

    A leaflet explainig the role of a volunteer CAB adviser.

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  18. Lauren Wood
    Publication date:
    August 2012

    Citizens Advice Scotland (CAS) welcomes the establishment of a Scottish Civil Justice Council (SCJC) as a body ensuring the effective operation of the civil justice system. 

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  19. Keith Dryburgh
    Publication date:
    August 2012

     CAS' response to the Scottish Parliament in relation to the draft Scottish Budget 2013-14.

  20. Sarah Mitchell, Social Policy Volunteer at Perth CAB
    Publication date:
    August 2012

    Perth CAB is campaigning to increase young people's knowledge of employment rights and to let them know where to access advice.

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