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Publications

  1. June 2019
    Jamie Stewart
    Publication date:
    June 2019

    This is CAS's response to the Scottish Government's consultation on the future of low carbon heat for off-gas buildings.

  2. Jamie Stewart
    Publication date:
    June 2019

    This report details the energy issues advised on by the Citizens Advice network in Scotland in 2017-18.
    The data shows that of the three main strands of the network, the majority of energy-related advice
    in Scotland continues to be provided by Scottish Citizens Advice Bureaux, accounting for 92% of the advice provided
    in 2017-18.

    This reflects the complementary nature of the Citizens Advice network which in 2017-18 included:

    • Citizens Advice Bureaux which primarily provide advice on complex interrelated issues;
    • the Extra Help Unit undertakes specialist case work on behalf of vulnerable consumers, often in urgent need of assistance; and
    • the Citizens Advice Consumer Service has a statutory remit to deliver first tier advice.

    In 2017-18, a total of 41,233 energy issues were advised on across the whole Citizens Advice network in Scotland.

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  3. Publication date:
    June 2019

    CAS Financial Statements for year ended 31st March 2018.

  4. Eilidh McIvor & Derek Young
    Publication date:
    June 2019

    Briefing prepared for all Scottish MPs ahead of a Westminster Hall debate on Universal Credit and debt.

  5. Scottish Government consultation
    Rob Gowans
    Publication date:
    May 2019

    Citizens Advice Scotland (CAS) supports the Scottish Government's ‘safe and secure transition’ approach, but would like to see commitments to a number of short and long-term improvements to Disability Assistance, once it replaces PIP, Attendance Allowance and DLA.

  6. The impact of increasing reliance on digital technologies in social protection systems.
    Social Policy Team
    Publication date:
    May 2019

    The United Nations Special Rapporteur on extreme poverty and human rights, Philip Alston, is preparing a thematic report to the UN General Assembly on the human rights impacts, especially on those living in poverty, of the introduction of digital technologies in the implementation of national social protection systems. CAS has responded to the call for submissions on this theme. 

  7. Eilidh McIvor
    Publication date:
    May 2019

    Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the barriers to maintaining Universal Credit claims online.

  8. Ruth Mendel
    Publication date:
    May 2019

    CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.

  9. CAS responds to new Commission's call for evidence
    Jamie Stewart
    Publication date:
    May 2019

    The Scottish Government has established the Infrastructure Commission for Scotland to provide independent, informed advice on the creation of a 30-year infrastructure strategy to meet the country’s future economic growth and societal needs. To support this, the Commission issued a call for evidence

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  10. Derek Young
    Publication date:
    May 2019

    Citizens Advice Scotland has responded to a consultation on the use of Protected Trust Deeds (PTDs)

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  11. Eilidh McIvor
    Publication date:
    April 2019

    CAS welcomes the opportunity to respond to the Scottish Government’s consultation on local connection and intentionality. In 2017/2018, CAB advised on 9,700 issues relating to homelessness. 2,189 of these issues were related to homeless assessments, processes and procedures, including the local connection and intentionality rules.

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  12. Eilidh McIvor
    Publication date:
    April 2019

    CAS welcomes the opportunity to respond to the Work and Pensions Committee's on-going inquiry into Universal Credit.

  13. Scottish Parliament debate
    Rob Gowans
    Publication date:
    April 2019

    Citizens Advice Scotland has consistently raised a substantial number of issues associated with the rollout of Universal Credit that have caused stress, detriment or hardship to CAB clients. The rising level of in-work poverty during the last five years has also been a concern for CAS. 

  14. Ruth Mendel
    Publication date:
    April 2019

    Citizens Advice Scotland (CAS) welcomes the opportunity to respond to this consultation on making Scotland a Good Food Nation.

  15. Eilidh McIvor
    Publication date:
    April 2019

    Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the Social Security Advisory Committee's call for evidence on the Universal Credit Claimant Commitment.

  16. Scottish Government consultation
    Rob Gowans
    Publication date:
    April 2019

    Citizens Advice Scotland (CAS) welcomes the introduction of the Job Grant, which will provide much-needed support to young people who have been unemployed for six months or more as they start in a job.

  17. Publication date:
    March 2019

    People can be vulnerable at different stages in our lives.  When we are, we are likely to need water, light and heat more than ever. In this country we  are entitled to receive extra help, such as receiving additional support during a power cut. However receiving this support relies on people being registered for it.

    In 2018, CAS commissioned Ipsos MORI Scotland to investigate the experiences and perspectives of Scottish consumers in vulnerable situations with regard to additional support provided by essential service providers, and how could the customer experience and process of registering across sectors for additional forms of support be improved. 

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  18. Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    March 2019

    Advice provided by Scotland’s CAB network in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues experienced by CAB clients in Scotland have steadily declined over the same period. Given this long-term change, investigating the cause and consequences of rent arrears for CAB clients has been a policy priority for CAS.

  19. Mike Holmyard
    Publication date:
    March 2019

    Citizens Advice Scotland has responded to Citizens Advice Scotland has responded to the FCA's CP18/42: High-Cost Credit Review: Overdrafts consultation.

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  20. Derek Young
    Publication date:
    March 2019

    CAS has responded to the FCA's consultation on Buy Now Pay Later offers.

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