What you can complain about

• Any aspect of NHS treatment or patient care:
  • NHS hospitals and health centres
  • NHS family services (eg GPs, dentists, opticians, community pharmacists)
  • Community services (eg health visitors, community psychiatric nurses (CPNs), physiotherapists, community dieticians) 
• Issues which impact on patient care (eg delays, staff shortage, equipment etc)
• The provision of NHS funded services (eg catering, cleanliness, transport, etc)
• Public health issues where complainant her/himself has been directly adversely affected 
• Private hospital or care home where the treatment provided is funded by the NHS.

There are a few areas which the IASS caseworker cannot help with but your CAB can.  These areas are:

• Any private care and treatment or services
• Services which are not provided or funded by the NHS
• Any issues where your social work department have responsibility for the provision of services
• Matters which are or have been subject to an NHS consultation process
• NHS job interviews.