Public approval for Scottish bureaux

CAS wants to make sure that the people that use their local bureau are happy with the service they get.  One way that we do this is by making sure the service is up to scratch with regular membership scheme audits.

We also want to make sure that people who haven’t been to a CAB yet keep bureaux in mind, in case they need help one day.

So, CAS conducts regular independent research to find out what current service-users and those who haven’t used a CAB yet think about bureaux.  

Our most recent survey was conducted in 2009.  You can download a briefing sheet on the Ipsos MORI research findings.