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Session Support Worker (Fixed term until 31 March 2018)- North Ayrshire Citizens Advice Service

Job Details

Job title
Session Support Worker
Closing date
Monday 1 May 2017
Hours per week
Type of contract
Fixed term

More about the job

About the job


North Ayrshire Citizens Advice Service is looking to recruit a Session Support Worker

They are seeking an enthusiastic and conscientious individual who wants to be part of a nationally accredited information and advice service throughout North Ayrshire.

Session Support Worker
Location: Saltcoats
35 hours per week - contract to 31st March 2018
Salary: £23,000 plus pension

Enthusiasm, strong social awareness, good communication skills and the ability to supervise a team of volunteers are prerequisites for this demanding position. Good organisational skills and an eye for details are essential. Experience in advice work would be advantageous.

How to apply

If you are interested in this role you can find out more and download an application pack from or through the links provided in this page.

Please note that applications must be received by 5pm on the closing date.

Interviews will be held on the 11th & 12th May ‘17.  If you have not received an invitation by 8th May ‘17 then unfortunately you have not been selected on this occasion.

About the employer

Citizens Advice Bureaux are the major providers of information, advice and assistance, operating from over 200 service points that cover Scotland from the islands to the City Centres. 

The Bureaux are staffed by trained volunteer advisers under the supervision of the Session Support Worker, and provide responses to clients' enquiries covering the whole range of social issues.  Despite being a generalist service, most enquiries are concerned with matters related to problems of poverty and deprivation.

The local offices are wholly independent and receive their core funding from their respective local Councils.  Bureaux are autonomous bodies under the control of a local Committee of Management or Board of Directors.  These consist of representatives of local statutory and voluntary agencies, elected members of the public, and volunteer     representatives.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters.  The Association receives financial support from central government through the Department for Business Innovation Skills.

Enquiries are across a wide range of fields, and clients expect high quality advice and assistance on what are, at times, highly complex matters.  The main enquiries at the present time relate to problems with welfare benefits and money; employment; goods and services; housing; and family and personal situations. 

Applicants for these posts should be under no illusions about the extent of hard work and pressure involved in these challenging and interesting jobs.  The posts demand a high level of commitment and may involve some occasional evening work.  No overtime payments are made, but time off in lieu is given.  Expenses are reimbursed for travel related to approved duties.