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Patient Advice and Support Service (PASS) Project Officer - Citizens Advice Scotland

Job Details

Job title
Patient Advice and Support Service (PASS) Project Officer
Closing date
Monday 29 May 2017
Hours per week
Type of contract
Fixed term
circa £18,500 - £20,500 pro rata (commensurate with experience)

More about the job

About the job

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our 61 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2015/16 the Citizens Advice Service in Scotland helped over 310,000 clients in Scotland deal with over one million issues overall.

We are currently recruiting for the post of Patient Advice and Support Service (PASS) Project Officer on a fixed term basis until the end of September 2017.

The Patient Advice and Support Service (PASS) will provide support to clients to give feedback, comments, raise concerns or make complaints about NHS treatment in Scotland.  They support the PASS National Coordinator to ensure the effective delivery of the PASS contract.

As a PASS Project Officer you will co-ordinate and collect data about the activity of PASS; computing the statistics and compiling statistical reports. Additionally, the postholder will be responsible for maintaining communication between Patient Advisers and bureau managers and provide advice, information and support for the effective delivery of PASS.

Applicants should be able to demonstrate proficiency in Microsoft Office, excellent communication skills evidenced via report writing as well as planning and organising skills and the ability to develop good working relationships with others.

We offer excellent terms and conditions of employment including 30 days annual leave and 10 public holidays, flexitime and a pension scheme.

For more information please refer to the Job Description and Person Specification which can be downloaded using the links below.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, Equal Opportunities Monitoring Form, along with your current CV to: 

In addition, please refer to the Job Description which can be downloaded at the bottom of this page, and provide a written statement that addresses how you meet the requirements of the role as detailed in the job specification.  In the written statement, please provide examples which demonstrate how you meet the requirements. 

Closing date: Tuesday 30 May 2017

Interviews: TBC


About the employer

Citizens Advice Scotland is an Equal Opportunity Employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish Charity Number SC016637).