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Citizens Advice Consumer Service (CACS) Contract Manager - Citizens Advice Scotland

Job Details

Job title
Citizens Advice Consumer Service (CACS) Contract Manager
Closing date
Thursday 27 April 2017
Edinburgh or Glasgow
Hours per week
Type of contract
Fixed term
circa £32,000 - £35,000 (commensurate with experience)

More about the job

About the job

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our 61 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2015/16 the Citizens Advice Service in Scotland helped over 310,000 clients in Scotland deal with over one million issues overall.

We are currently recruiting for the post of CACS Contract Manager, initially on a fixed term basis for 12 months.

This is a critical role, with the post holder being responsible for the strategic direction, development and delivery of the Citizens Advice Consumer Service in Scotland, including the management of the CAS supplier contract for the consumer service.

The successful candidate will be required to work in collaboration with Citizens Advice England and Wales in order to provide a joined up consumer advice service GB wide, as well as building effective relationships with the consumer service delivery partners in Scotland.

The postholder will also be required to manage operational delivery and development of the consumer service.

Applicants should be able to demonstrate considerable experience in successfully managing contracts and/or projects with substantial budgets (c. £1 million p.a.) as well as working with partner agencies.

Excellent interpersonal skills, including communication, influencing and negotiating are a must for this post.

We offer excellent terms and conditions of employment including 30 days annual leave and 10 public holidays, flexitime and a pension scheme.

For more information please refer to the Job Description and Person Specification which can be downloaded using the links below.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, Equal Opportunities Monitoring Form, along with your current CV to: 

In addition, please refer to the Job Description which can be downloaded at the bottom of this page, and provide a written statement that addresses how you meet the requirements of the role as detailed in the job specification. In the written statement, please provide examples which demonstrate how you meet the requirements. 

Closing date: Thursday 27 April2017 

Interview dates: TBC

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish Charity Number SC016637).