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Armed Services Advice Project Volunteer Development Officer- Citizens Advice Scotland

Job Details

Job title
Armed Services Advice Project Volunteer Development Officer
Closing date
Sunday 30 July 2017
w/c 14 August 2017
Edinburgh or Glasgow
Hours per week
Type of contract
Fixed term
£24,500 - £27,000 per annum (commensurate with experience)

More about the job

About the job

We are currently recruiting for the post of Armed Services Advice Project Volunteer Development Officer, on a fixed term basis until 31 July 2020.

This is an exciting opportunity to be part of a Scotland wide initiative reaching out to veterans aged 65 and over, through supporting Citizens Advice Bureaux in the recruitment and training of volunteers to work with this client group.

Citizens Advice Scotland is one of 14 partners in the Aged Veterans Fund Unforgotten Forces Programme that will deliver a range of new services and enhancements in areas including advice, access to healthcare, social isolation, respite, along with creative activities and events for those in care settings.

The Volunteer Development Officer will work closely with the Armed Services Advice Project and assist bureaux with the recruitment, training and support of volunteers specifically to support veterans aged 65 and over. Work with other organisations, especially those in the Unforgotten Forces Programme, will also be required.

As the role supports bureaux throughout Scotland, considerable travel, and the ability for occasional work outside normal business hours, will be required.

We are looking for an experienced trainer who is able to engage with and provide support to bureaux in recruiting and training volunteers, and to design and deliver training sessions through appropriate media.

To fulfil the role effectively, in addition to proven training skills, you will have knowledge of advice work and experience of working with a wide range of organisations to develop effective relationships. Knowledge and experience of the Armed Forces community and the voluntary sector would be advantageous.

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland. The Citizens Advice service helps hundreds of thousands of people resolve their problems each year by providing information and advice, and by influencing policymakers.  Citizens Advice Scotland (CAS) works in partnership with Scottish bureaux to ensure an effective quality service for all citizens in Scotland.

We offer excellent terms and conditions of employment including 30 days annual leave and 10 public holidays, flexitime and a pension scheme.

For more information, please refer to the Job Description and Person Specification which can be downloaded using the links below.


How to apply

To apply for this role, please send completed copies of the Personal Details Form, Equal Opportunities Monitoring Form, along with your current CV to:

In addition, please provide a written statement that addresses how you meet the requirements of the role.  Your statement should specifically address the job description criteria giving examples which demonstrates how you meet the requirements of the role. You should give a description of the situation and the context, what skills and knowledge you deployed, your personal contribution and a summary of the outcome.

Closing date:  30 July 2017

Interview date: w/c 14 August 2017


About the employer

Citizens Advice Scotland is an Equal Opportunity Employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish Charity Number SC016637).