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Publications

  1. Publication date:
    April 2017

    The Citizens Advice Service in Scotland isn’t just the country's leading independent advice service. It is also a leading advocate for social change. This document outlines the issues that Citizens Advice Scotland will focus on and the changes that we aim to influence in the next year and beyond.  

  2. Scottish Parliament Social Security Committee call for evidence
    Rob Gowans
    Publication date:
    March 2017

    Citizens Advice Scotland welcomes the opportunity to submit evidence to inform the Committee’s consideration of the Bill. Scotland’s CAB Service sees the effects of child poverty on a daily basis, and the majority of advice provided by citizens advice bureaux in Scotland relates to issues related to maximising low incomes, particularly access to social security benefits and dealing with problem debt.

  3. Consultation response from Citizens Advice Scotland
    Mark Patterson
    Publication date:
    March 2017

     At the start of 2017 the Ministry of Justice published a consultation: review of the introduction of fees in the Employment Tribunals, available to download here.

    Spotlight:
  4. CAS response to Work and Pensions Committee inquiry
    Rob Gowans
    Publication date:
    March 2017

    Citizens Advice Scotland (CAS) welcomes the opportunity to provide evidence to the Committee’s inquiry. In 2015/16, citizens advice bureaux in Scotland advised clients on 227,561 new issues related to social security benefits. Of those, 98,699 (43%) related to the six legacy benefits that are due to be replaced by Universal Credit. It is likely that Universal Credit will eventually become the largest single issue that Scotland’s CAB Network provides advice on, and in areas where Full Service Universal Credit has already been rolled out, it is quickly beginning to take up a significant proportion of CAB advisers’ time.

     

  5. Response to Scottish Government consultation
    Rob Gowans
    Publication date:
    March 2017

    Citizens Advice Scotland (CAS) warmly welcomes the opportunity to respond to this consultation. These draft regulations represent the first piece of legislation as part of the social security powers devolved to the Scottish Government under the Scotland Act 2016. The use of the Universal Credit flexibilities has been of considerable interest to CAS, alongside the wider rollout of Universal Credit, which is already a significant impact on many CAB clients.

  6. Consultation response from Citizens Advice Scotland
    Mark Patterson
    Publication date:
    March 2017

    At the end of 2016 the Ministry of Justice and the Department for Business, Energy & Industrial Strategy (BEIS) published a consultation, Reforming the Employment Tribunal system, available to download here.

    Spotlight:
  7. UK Government consultation
    Rhiannon Sims and Rob Gowans
    Publication date:
    February 2017

    CAS welcomes the Government’s ambition to reduce the disability employment gap, which is important in ensuring equality, fairness in the workplace and helping people with disabilities and health conditions maximise their incomes. However, it should be recognised that there are people who will not be able to undertake paid work because of their condition or impairment, in a number of cases for the remainder of their life.

  8. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Environment, Climate Change and Land Reform Committee. Our evidence to the Economy, Jobs and Fair Work Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  9. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Economy, Jobs and Fair Work Committee. Our evidence to the Environment, Climate Change and Land Reform Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  10. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Rural Economy and Connectivity Committee. Our evidence to the Environment, Climate Change and Land Reform Committee and the Economy, Jobs and Fair Work Committee is available separately and can be downloaded below. 

  11. Scottish Affairs Committee
    Rob Gowans
    Publication date:
    February 2017

    Scotland’s CAB network provides a substantial amount of advice relating to problems at work. In 2015/16, citizens advice bureaux in Scotland advised clients on 48,530 new employment issues. 

    Examples of unfair employment practices that have affected CAB clients include unfair dismissal; not being paid for work carried out; being paid considerably below the National Minimum Wage; being denied sick pay or paid holiday; and instances of bullying and discrimination including racism, and women who were dismissed when they became pregnant.

    Spotlight:
  12. Scottish consumer advice about food and drink issues
    Fraser Sutherland
    Publication date:
    December 2016

    Scotland’s food and drink industry is one of the best in the world but some consumers in Scotland are getting a raw deal and facing poor quality produce and service by some leading food retailers and manufacturers.

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  13. Summary of presentations and discussion
    Fraser Sutherland
    Publication date:
    December 2016

    Following our Round the Bend report we invited policy experts in public transport, consumer organisations, government officials and community representatives to discuss the issues facing rural communities and public transport.

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  14. Business, Energy and Industrial Strategy Committee
    Rob Gowans
    Publication date:
    December 2016

    The emergence of so-called new forms of employment relationships between
    workers and employers has put a strain on existing employment protections. In
    particular, the misuse of zero hours contracts has been a major concern for CAS over the past three years.

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  15. New businesses and the non-domestic water market
    Publication date:
    December 2016

    The CFU's Water Team has worked in partnership with the Water Industry Commission for Scotland, Business Gateway, Scottish Water and the Federation of Small Businesses to develop an information leaflet for new businesses about the non-domestic water market in Scotland.

    The leaflet will help to improve outcomes for business consumers in non-domestic water market in Scotland. It is hoped that the leaflet, by targeting new businesses, will alert them to the wide range of options available, and to ensure customers get the best deals. the leaflet will be available from the Business Gateway advice network, as well as through other networks in the non-domestic water market.

  16. Consultation Response from Citizens Advice Scotland
    Mark Patterson
    Publication date:
    December 2016

    As a general improvement to diligences CAS would like to see a set of pre-action requirements introduced into the process for public sector creditors to show that all reasonable attempts have been made to come to an arrangement prior to taking recovery action, and to ensure that diligence is used as a last resort.

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  17. Consultation response from Citizens Advice Scotland
    Rob Gowans
    Publication date:
    November 2016

    CAS is generally concerned about the restriction on families to only
    being able to claim Child Tax Credits or Universal Credit for two children, and
    would recommend the Government reconsider the policy in its entirety rather
    than making exemptions to it.

  18. Citizens Advice Scotland briefing for MSPs
    Rob Gowans
    Publication date:
    November 2016

    Designing a new social security system for Scotland is a major opportunity and challenge. CAS has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis. In developing a substantial response to the Scottish Government’s recent public consultation on the devolved social security system, CAS carried out specific engagement activity with 144 CAB clients and 102 CAB advisers with direct experience of the current system, in addition to CAB case information which provide real time insights into the daily operation of the system.

  19. National Assistance Funerals and the Consequences of Funeral Poverty
    David Robertson, Stirling CAB
    Publication date:
    November 2016

    This report follows on from a previous study by the Stirling and Perth & Kinross Citizens Advice
    Bureaux entitled Unearthing the ‘true cost’ of Funerals.

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  20. CAS response
    Rob Gowans, Rhiannon Sims, Keith Dryburgh, Mark Patterson, Fraser Sutherland, Jamie Stewart and Craig Salter
    Publication date:
    October 2016

    Designing a new social security system for Scotland is a major opportunity and challenge. In this substantial consultation response, Citizens Advice Scotland has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis.

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