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Publication date:March 2013CAS's annual report 2011/12. Further copies and the full financial expenditure report are available on request.
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Publication date:February 2013In April 2013, the general consumer advocacy functions of Consumer Focus and the Office of Fair Trading’s responsibility for consumer-facing education will both transfer to the Citizens Advice service. This is part of an on-going series of reforms to the consumer landscape in which the Government intends for the Citizens Advice service to become the publicly-funded voice for consumers.
In order to meet these responsibilities, Citizens Advice Scotland has developed a forward work plan for 2013/14. This covers not just the issues that we plan to address, but also how we plan to work for consumers.
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Publication date:February 2013Based on the responses from bureau advisers to the recent Social Policy questionnaire, the Policy and Communications team have put together a forward work plan for 2013/14. This covers the issues that we plan to address over the coming year and the ways in which we plan to undertake this work.
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Publication date:December 2012This report presents the evaluation findings from the Energy Best Deal+ pilot project. The project was a result of the Fuel Poverty Summit in Scotland in October 2011 and coordinated by Citizens Advice Scotland and funded by Eon, EDF Energy, Npower Scottish Gas, Scottish Power and Scottish and Southern Energy. The pilot ran for eight weeks from July to September 2012 from nine Scottish citizens advice bureaux.
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Publication date:November 2011Promotional flyers for the Money Advice Service
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Publication date:November 2011A4 poster about the Money Advice Service
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30th August 2011Publication date:August 2011 -
Publication date:January 2011Document setting out the direction of the Citizens Advice Scotland service until 2014.
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Publication date:October 2010CAS's annual report 2009/10. Further copies and the full financial expenditure report are available on request.
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Publication date:July 2010Information about and how to order our public facing leaflets, booklets and poster providing information about advice on offer fromCitizens Advice Bureaux.
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Publication date:April 2010Volunteer and make a difference. Give advice in your local CAB
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Publication date:March 2010CAS financial statements for the year ended 31st March 2010.
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Publication date:January 2010 -
A Scottish voice for issues on welfare reformPublication date:February 2009CAS is a key and lead member of the Scottish Campaign on Welfare Reform (SCoWR), which is a unique coalition which has been working together since 2006, campaigning for a better welfare benefits system.
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Publication date:December 2008What a year it’s been, for all of us. We’ve seen some big changes in Scottish Government, nationally and locally, and the emergence of the economic conditions that we now know as the Credit Crunch.
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Publication date:January 2008The impressive results from last year's MORI survey show that the Scottish public, and other organisations, trust the CAB service to deliver accurately the advice they need, and they respect the values that underpin our work. This gives us the confidence to address the challenges ahead, as outlined in this plan, secure in the knowledge that the service has a strong record in evolving successfully, while holding firm to our core values.
The CAB service exists to meet the needs of our varied groups of clients, needs which are not only growing, but getting more complex. And we know that there is unmet need for advice, so improving access to the service is something we have to address.
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Publication date:December 2007This has, undeniably, been a very testing year for Citizens Advice Scotland. In 2006/07, CAS was subjected to a ‘zero-based review’ by the government against a background of an exceptionally tight public expenditure round. This review concluded that we offer good value for money.
Nevertheless we have had to absorb a 10% cut in core funding in the current year and we are facing a standstill budget for the next 4 years. In real terms this represents a 23% cut in our core grant.
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Publication date:April 2006Leaflet about how you can make a difference by volunteering with a citizens advice bureau
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Publication date:April 2006Leaflet on how students can get involved with volunteering at a citizens advice bureau.
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Publication date:April 2006Leaflet about becoming a fundraiser for a citizens advice bureau.
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