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Digital exclusion amongst Scotland's CAB clientsPublication date:May 2013Spotlight: -
The impact of benefit reforms, changes and cuts on people and families in ScotlandPublication date:March 2013In October 2011, Citizens Advice Scotland published a briefing entitled The Impact of the Welfare Reform Bill on Scotland’s people and services. The briefing showed that an estimated £2.5 billion would be taken out of the local economy in Scotland during the lifetime of this Parliament and predicted what the impacts would be on people.
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Energy issues brought to citizens advice bureaux in 2011/12Publication date:January 2013This report examines the types of issues on which clients sought advice with regards to their household energy in 2011/12. It also examines the client profile of people seeking help on such issues, thus allowing support to be targeted at the groups where it is most needed.
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How some online retailers are disadvantaging Scottish consumersPublication date:December 2012Over 1 million Scots are being ‘routinely ripped off’ by unfair delivery charges because of where they live, according to new evidence published by Citizens Advice Scotland.
By analysing over 3,000 customer complaints and over 500 online companies, we have uncovered a ‘postcode penalty’ that sees some Scots having to pay an average of nearly £19 extra when buying goods online. The problem does not just affect remote rural and island areas, but postcodes right across Scotland. It hits businesses as well as families.
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Publication date:November 2012Payday loans are increasingly becoming a significant area of advice need at citizens advice bureaux, particularly amongst younger clients who are in employment. While this form of credit may meet the needs of some customers who experience difficulties accessing mainstream credit, bureaux report that many customers have experienced financial difficulties as a result of poor policies and practices in the industry.
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The financial benefits of advice provision - the example of the Citizens Advice Service in ScotlandPublication date:November 2012The Fraser of Allander Institute, on behalf of Citizens Advice Scotland, have published 'The financial benefits of advice provision - the example of of the Citizens Advice Service in Scotland', a study into the economic benefits of the Citizens Advice Service in Scotland.
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Publication date:September 2012This report is the concluding publication of Perth CAB's campaign which sought to research the issues young people face in the workplace, and find out how much they felt they knew about their employment rights.
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Graduate employment issues in ScotlandPublication date:July 2012Degrees of Insecurity is based on a CAS survey of nearly 1000 recent Scottish graduates, and reveals that unemployment, low income jobs and skills displacement are issues for many of them. The report looks at background issues affecting employability and makes several recommendations on how better to support students and graduates with the transition into work.
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In the lead up to Armed Forces Day on Saturday 30th June, Citizens Advice Scotland (CAS) published a report on the advice needs of veterans after they have left the Services.Publication date:June 2012While the majority of those who serve make a successful transition to civilian life, a significant minority experience challenging problems. While these problems do not differ considerably from those of the average person, it is the complexity and severity of these problems that are markedly different.
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the impact of the IB/ESA migration on Scotland's people, communites, and servicesPublication date:February 2012A report into the effect of the migration from Incapacity Benefit to Employment Support Allowance on Scotland's claimants
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Publication date:February 2012The recession has a created a situation in which poor employment practices are more common. Based on case evidence from citizens advice bureaux, which shows numerous examples of poor employer behaviour, this report argues that it is in the interests of both employees and good employers that a Fair Employment Commission be establised to help enforce employment rights and responsibilities.
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Publication date:February 2012In January 2012 CAS coordinated a national campaign event called Big Energy Week. The aim was to encourage Scottish consumers to check their energy tariffs and their entitlement to free insulation and assistance with their energy bills.
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Problems with delivery of online purchases to consumers in remote and rural ScotlandPublication date:December 2011This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.
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Publication date:November 2011This the fourth in our series of briefing sheets based on the report Being Young Being Heard, and focuses on specific issues that young people are facing in regards to employment - particularly in the current economic climate.
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Scams and their victimsPublication date:October 2011A report on the impact of scams on the most vulnerable in society.
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Publication date:September 2011Report showing a snapshot of Scottish citizens advice bureaux debt work in 2010/11.
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Publication date:August 2011A short report from Citizens Advice Scotland detailing recent case evidence on debt management companies from Scottish citizens advice bureaux.
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Publication date:June 2011Citizens Advice Bureau evidence on the consumer problems caused or exacerbated by the recession
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Publication date:March 2011A report about how people affected by the recession are being targeted by firms offering to help them find a loan.
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Publication date:February 2011Citizens Advice Scotland’s report Being Young Being Heard outlines the impact of the recession on young people in Scotland in their own words.
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Publications
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