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Publication date:June 2020
This insight report presents the results of research undertaken by Social Market Research during January-March 2020 on the accessibility of the Post Office network and internet and telecoms market for older and disabled people in Scotland, with analysis and recommendations based on the research findings.
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Publication date:May 2019
CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.
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Publication date:January 2019
CAS responded to the CMA's Funeral Market consultation.
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Publication date:August 2018
Citizens Advice Scotland provided evidence to HM Treasury's pre-paid funeral plans: call for evidence. We focused on the importance of ensuring consumers were both fully informed and protected from harm.
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Publication date:June 2018
Citizens Advice Scotland welcomed the opportunity to respond to this consultation concerning competition and transparency in the provision of funerals and crematoria market power.
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Publication date:August 2017
Response to the Department for Work and Pensions Consultation on proposed reforms to the Funeral Expenses Payments scheme.
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Burial and cremation charges in Scotland 2016Publication date:September 2016The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.
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Social Security Advisory Committee consultationPublication date:February 2016Citizens Advice Scotland responded to a consultation on the UK Government's proposed changes to the length of time a person can be absent from Great Britain without losing entitlement to Housing Benefit and Pension Credit.
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A review for Scottish GovernmentPublication date:February 2016This report gives wide reaching recommendations on how to tackle funeral poverty in Scotland.
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Burial and cremation charges in Scotland 2015Publication date:June 2015Costs for burials and cremations have increased in Scotland in 2015 while more people seek advice from their local CAB than ever before about paying for funerals.
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Publication date:May 2014The number of Scots falling victim to financial rip-offs is increasing dramatically. A special helpline set up by CAS to deal solely with consumer issues saw a 14% increase last year in calls about scams.
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The experiences of kinship carers using the Scottish CAB Service.Publication date:October 2010All across Scotland, thousands of people care for children, because their natural parents are unable to do so. These are often grandparents, aunts and uncles but can also be family friends. People who look after children in these kinds of circumstances are often known as 'kinship carers'.
This research is looks at the experiences of a sample of 368 kinship carers who called the Kinship Care Helpline or visited a bureau for advice between January and December 2009.
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Publication date:October 2010Briefing sheet to accompany the Relative Value report on kinship carers in Scotland
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Publication date:November 2009Drowning in Debt briefing sheet which focuses on older people and debt.
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Publication date:October 2008Briefing which outlines the key findings from the Growing Old Together research report about older CAB clients and debt.
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Publication date:October 2008Evidence report which looks at the impact of debt on older CAB clients.
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Publication date:May 2005Leaflet on how older volunteers can make a difference by volunteering with a citizens advice bureau.
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.