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Problems with delivery of online purchases to consumers in remote and rural Scotland

This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.

Citizens Advice Bureaux clients in rural and remote areas of Scotland are often refused delivery or charged more than people in urban areas when ordering goods online. Citizens Advice Scotland and Citizens Advice Bureaux across Scotland surveyed consumers during November 2011 to gauge attitudes towards and experience of delivery of goods bought online.

Author
Sarah Beattie-Smith
Publication date
December 2011
Publication type
Policy
Number of pages
12
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