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  1. 26 Jun 2017

    The proposed law to set up a new Scottish social security to govern the benefits being devolved to the Scottish Parliament, the Social Security (Scotland) Bill has been published. Whilst a number of the details of the new system are still to be decided, a number of important features are included in the Bill.

  2. 21 Jun 2017

  3. 19 Jun 2017

    Citizens Advice Scotland is today meeting with a number of organisations to discuss how to improve the use of medical evidence in the social security system

  4. Help Stirling CAB become Sainsbury's Local Charity of the Year

    Spotlight:
  5. 16 Jun 2017

    Scotland’s leading consumer agency has pledged to make sure the voice of Scotland’s consumers informs policy and practice in the three big regulated industries in Scotland – the energy, water and postal services. 

  6. 31 May 2017

    Over half of Scots sometimes run out of money before payday

  7. 30 May 2017

    The Scottish Government has announced that the first devolved benefits to be delivered by the new Scottish Social Security Agency will be a supplementary payment to increase Carers Allowance, together with benefits to replace the existing Sure Start Maternity Grant and Funeral Payments. The new benefits are planned to begin in 2018 and 2019.

  8. 26 May 2017

    The Consumer Futures Unit of Citizens Advice Scotland is today calling for greater protection for consumers in Scotland who use ‘district heating’ schemes. 

  9. 5 May 2017

    We have once again been receiving reports of cold-callers falsely claiming to be from the Citizens Advice Bureau in order to con people out of their personal details and money. Over the last few weeks Citizens Advice Scotland has had multiple reports of cold-callers offering debt advice on unsecured loans or claiming people are due a refund from their credit card companies in order to access their bank details.

  10. 2 May 2017

    Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.

  11. 18 Apr 2017

    In 2016/2017, the EHU investigated 6943 complaints, 89% of these were from domestic consumers and the remainder from micro-businesses.

  12. 30 Mar 2017

    The CFU’s Water Direct – Striking the Balance event last Friday brought together over 70 practitioners from frontline debt and money advice agencies, representatives from Local Authorities, and policy makers to review the application of Water Direct to date.

  13. 28 Mar 2017

    Rory Mair CBE has today (Tues 28 March) been elected as the new independent Chair of Citizens Advice Scotland, at the charity’s AGM in Edinburgh. 

  14. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

  15. 8 Mar 2017

    The Consumer Futures Unit has welcomed the Scottish Government’s response today to the recommendations of the Fuel Poverty Strategic Working Group and Rural Fuel Poverty Task Force.

  16. 28 Feb 2017

    Last week politicians gathered to celebrate and applaud the Citizens Advice service in Scotland at a Scottish Parliament reception.

  17. 27 Feb 2017

    After hearing from over 500 organisations and individuals about what should be done when Scotland gains new powers over social security benefits – including CAS’ substantial submission based on CAB evidence – the Scottish Government last week gave the clearest indication yet on what they plan to do when they gain control over the benefits, and how the new social security system might look. This includes new details about the shape of the new system as well as announcements on issues that CAB clients and advisers told us are top priorities for change.

  18. 23 Feb 2017

    Citizens Advice Scotland’s Consumer Futures Unit is holding a conference on Water Direct, a scheme used by local authorities to collect water and sewerage debt and current charges, on 24 March in central Edinburgh. The event is for practitioners in revenue collection and debt advice. It will provide delegates with an update on the roll-out of Water Direct across Scotland, what this could mean for local authorities and for those in debt for water and sewerage.

  19. 23 Feb 2017

    Citizens Advice Scotland has welcomed the Scottish Government’s statement on the newly devolved Social Security system.

  20. 20 Feb 2017

    The Consumer Futures Unit at Citizens Advice Scotland is hosting its fourth non-domestic water market event on
    28 February 2017, 10am - 2pm (lunch provided), at the Double Tree Hotel by Hilton in Edinburgh.

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