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  1. 11 Sep 2017

    Citizens Advice Scotland has joined forces with consumer group Which? to launch a campaign to urge Scots to protect themselves from nuisance phone calls.

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  2. 24 Jul 2017

    75 is the average age of reported scam victims and £4500 was found to be the average financial loss for those between 75–79 years old. Those over-70 have the highest reported detriment from a number of different types of scams. 
    Those aged 61–80 were more likely to be victims of investment fraud. This type of fraud has a huge detriment with a median loss to victims of £10,500 compared to a median loss across all scams of £395. 

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  3. 17 Jul 2017

    It has been recently reported that the names and addresses of nearly 300,000 people nationally are on lists which are being sold between criminals to use as targets for scams. Research has found that 9 in 10 people on these target lists are unaware that they are being targeted. Often, people who are socially isolated are not able to connect to the support or help to prevent this. Reporting the scams you come across can help stop the scams targeting people who are socially isolated. Talking to family and friends about scams will also help in the battle against scammers. 

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  4. 10 Jul 2017

    While 18–24 year olds do not make up the largest group of victims of scams, this group has seen a sharp rise in numbers. Social media is a common way in which young people encounter a scam. Action Fraud reported that in 2015, there was a 64% increase on the previous year in the number of people approached on Instagram. Common scams targeting this age group include subscription traps (especially online through social media), identity fraud, job scams and general online fraud.

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  5. 3 Jul 2017

    The Water Industry Commission for Scotland (WICS) in collaboration with the Consumer Futures Unit (CFU) at Citizens Advice Scotland (CAS) has announced its appointments to the Customer Forum for the Strategic Review of Charges 2021-27.

  6. 3 Jul 2017

    A third of all victims of scams are 41–60 year olds. Whilst this 'life-established' age group is targeted by a wide range of scams, there are certain scams they are most vulnerable to. These include investment fraud, phishing and other banking scams, property scams and pension liberation scams.

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  7. 30 Jun 2017

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  8. 28 Jun 2017

    The Citizens Advice service in Scotland has published its Energy Advice in Detail report for the year 2015-16, which shows that the most common issues again concerned billing and metering, and that suppliers are not doing enough to help those consumers who are on low incomes.

  9. 2 May 2017

    Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.

  10. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

  11. 10 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Scottish Power is to increase its fuel bills.

  12. 7 Feb 2017

    The Consumer Futures Unit has welcomed the news that the energy regulator Ofgem is to impose a temporary cap on prepayment energy meters. 

  13. 7 Feb 2017

    The Extra Help Unit - based in the CAS Glasgow office – always perform well on satisfaction surveys of the people they help, but this year they’re celebrating their highest ever results.

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  14. 24 Jan 2017

    The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the Scottish Government’s new draft Energy Strategy, with its proposals for achieving affordable warmth and improving energy efficiency, and said it is essential that the needs of consumers are at the heart of new proposals.

  15. 23 Dec 2016

    Scotland’s shoppers can often experience problems when buying food and drink, according to a new report published today by Citizens Advice Scotland. 

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  16. 8 Dec 2016

    A new information leaflet targeting new businesses has been published to set out how they can benefit from the water market in Scotland. The leaflet clearly explains what businesses can be charged for, and how they can switch provider.

  17. 7 Dec 2016

    The Consumer Futures Unit is holding a Rural Futures conference on Wednesday 1st February 2017 at the Hilton Grosvenor Hotel in central Edinburgh.

  18. 28 Nov 2016

    Gable Insurance AG has gone into liquidation meaning all policies will be invalid from 16th December 2016. It is estimated there are 12,000 motor insurance policies that will be cancelled and consumers must take action to avoid breaking the law.

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  19. 17 Oct 2016

    The Scottish Government Home Energy Efficiency Programmes (HEEPS) include loans to owner occupiers and private sector landlords in Scotland who want to improve the energy efficiency rating of their property. A HEEPS loan is interest free. There is currently a special offer for eligible applicants to receive a grant of 25% of their quoted costs. 

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  20. 15 Sep 2016

    Families across Scotland are still being hit with rising funeral costs, according to a new report published by Citizens Advice Scotland. 

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