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Npower urged to explain 'eye-watering' price rise

3 Feb 2017

Citizens Advice Scotland (CAS) has responded to the news that Npower is to increase its fuel bills.

Speaking from the Consumer Futures Unit at CAS, Fraser Stewart says,

"This news will come as an unwelcome blow for Npower's Scottish customers - many of whom are already struggling to pay their fuel bills.

“Npower has blamed the increases on wholesale energy costs, and the cost of delivering government policies. However, this announcement comes only two weeks after OFGEM told suppliers they should absorb the costs of wholesale price rises by buying energy in advance.

"We would urge Npower and other energy suppliers to be upfront and tell us what is causing their bills to go up by such eye-watering amounts. Consumers deserve to know exactly what they are paying for, so they are able to compare different suppliers and switch supplier if they want to.” 

The Citizens Advice Service has an independent online price comparison tool at https://energycompare.citizensadvice.org.uk/

 

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