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New campaign to fight Nuisance Calls

11 Sep 2017

Citizens Advice Scotland has joined forces with consumer group Which? to launch a campaign to urge Scots to protect themselves from nuisance phone calls.

Research from Which? shows that Scots receive more nuisance calls than any other part of Europe, and that 9 out of 10 Scottish households received an unwanted call within a one month period. 

Susan McPhee, Head of Policy for Citizens Advice Scotland, says,
 
“Nuisance calls are far too common today, and affect huge numbers of people in Scotland. One of our roles in the CAB network is to safeguard peoples’ rights as consumers, and one of those rights is that you don’t need to put up with phone calls that you don’t want. 
 
“Nuisance calls include any kind of unwanted sales or marketing call. People find these irritating or even distressing. But in this campaign our message is that you really can fight back. There are simple actions you can take to cut the number of calls considerably, and even stop them altogether.
 
“Local Citizens Advice staff across Scotland will be out in their communities over the next few weeks passing on the simple steps you can take (see below). The information is also available on social media  #NuisanceCalls.”
 
 
SIMPLE TIPS FOR HOW TO FIGHT NUISANCE CALLS
 
• Register with the Telephone Preference Service (TPS) - This is a free service to opt out of receiving unsolicited sales or marketing calls. You can register a landline or mobile number at www.tpsonline.org.uk or call 0345 070 0707. Mobile users can register by texting ‘TPS’ and their email address to 85095.
• Report nuisance calls using the Which? Complaint Tool: http://www.which.co.uk/consumer-rights/advice/how-to-stop-nuisance-phone...
• Talk to your phone company – your provider may have a service that can help to reduce nuisance calls
• Report spam text messages - if you get a text from an unknown company send it to your network operator by forwarding the message to 7726.
• Remember to opt out of receiving calls - whenever you’re asked to provide your contact details online, make sure you tick the ‘opt out’ boxes for marketing calls.
• Go ex-directory - this makes it harder for businesses to obtain your phone number.
• Consider a call blocking device - you can buy a device to attach to your phone, or get a phone with one built in. See here for Which? product reviews: http://www.which.co.uk/reviews/nuisance-calls/article/nuisance-calls-cal...
 
More tips and further info is available from our public advice site: https://www.citizensadvice.org.uk/scotland/consumer/phone-internet-downl...
 
ENDS

 

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