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  1. 5 May 2017

    We have once again been receiving reports of cold-callers falsely claiming to be from the Citizens Advice Bureau in order to con people out of their personal details and money. Over the last few weeks Citizens Advice Scotland has had multiple reports of cold-callers offering debt advice on unsecured loans or claiming people are due a refund from their credit card companies in order to access their bank details.

  2. 2 May 2017

    Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.

  3. 18 Apr 2017

    In 2016/2017, the EHU investigated 6943 complaints, 89% of these were from domestic consumers and the remainder from micro-businesses.

  4. 30 Mar 2017

    The CFU’s Water Direct – Striking the Balance event last Friday brought together over 70 practitioners from frontline debt and money advice agencies, representatives from Local Authorities, and policy makers to review the application of Water Direct to date.

  5. 28 Mar 2017

    Rory Mair CBE has today (Tues 28 March) been elected as the new independent Chair of Citizens Advice Scotland, at the charity’s AGM in Edinburgh. 

  6. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

  7. 8 Mar 2017

    The Consumer Futures Unit has welcomed the Scottish Government’s response today to the recommendations of the Fuel Poverty Strategic Working Group and Rural Fuel Poverty Task Force.

  8. 28 Feb 2017

    Last week politicians gathered to celebrate and applaud the Citizens Advice service in Scotland at a Scottish Parliament reception.

  9. 27 Feb 2017

    After hearing from over 500 organisations and individuals about what should be done when Scotland gains new powers over social security benefits – including CAS’ substantial submission based on CAB evidence – the Scottish Government last week gave the clearest indication yet on what they plan to do when they gain control over the benefits, and how the new social security system might look. This includes new details about the shape of the new system as well as announcements on issues that CAB clients and advisers told us are top priorities for change.

  10. 23 Feb 2017

    Citizens Advice Scotland’s Consumer Futures Unit is holding a conference on Water Direct, a scheme used by local authorities to collect water and sewerage debt and current charges, on 24 March in central Edinburgh. The event is for practitioners in revenue collection and debt advice. It will provide delegates with an update on the roll-out of Water Direct across Scotland, what this could mean for local authorities and for those in debt for water and sewerage.

  11. 23 Feb 2017

    Citizens Advice Scotland has welcomed the Scottish Government’s statement on the newly devolved Social Security system.

  12. 20 Feb 2017

    The Consumer Futures Unit at Citizens Advice Scotland is hosting its fourth non-domestic water market event on
    28 February 2017, 10am - 2pm (lunch provided), at the Double Tree Hotel by Hilton in Edinburgh.

  13. 13 Feb 2017

    On Wednesday 8th February, Frank Mosson, manager of Bridgeton Citizens Advice Bureaux gave evidence to the Scottish Affairs Committee in Westminster on the proposed Glasgow Jobcentre closures.

  14. 10 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Scottish Power is to increase its fuel bills.

  15. 10 Feb 2017

    Citizens Advice Scotland has welcomed the publication of the Scottish Government’s Child Poverty Bill, but has called on the government to set specific and achievable targets.

  16. 7 Feb 2017

    The Consumer Futures Unit has welcomed the news that the energy regulator Ofgem is to impose a temporary cap on prepayment energy meters. 

  17. 7 Feb 2017

    The Extra Help Unit - based in the CAS Glasgow office – always perform well on satisfaction surveys of the people they help, but this year they’re celebrating their highest ever results.

    Spotlight:
  18. 7 Feb 2017

    Two new reports have been published today - Advice in Scotland 2015-16, and Edition 4 of the 'Who Are You?' series looking at CAB client profiles.

  19. 3 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Npower is to increase its fuel bills.

  20. 1 Feb 2017

    From 1 February 2017 a parent of a child under school age who has not yet started school, can ask their education authority to assess the demand for Gaelic medium primary education (GMPE) in the area. Gaelic medium education is where Gaelic is used as the medium for teaching the language, rather than English.

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