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  1. 3 Feb 2016

    Foundation Scotland has set up a Flood Recovery Fund to relieve hardship across Scotland caused directly or indirectly by storm damage and flooding in December 2015 and early 2016. The fund is open to individuals or families, and community organisations involved in the flood relief effort.

  2. 3 Feb 2016

    A new report on funeral poverty by CAS has found funeral director and local authority costs should be more consistent and bereavement support more widely available.

  3. 22 Jan 2016

    Citizens Advice Scotland and the Scottish Flooding Forum are inviting anyone who has been affected by flooding to participate in a short survey. We are keen to find out if flooding issues have affected the cost of your property insurance, and how. 

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  4. 24 Dec 2015

    Ofgem announced recently that it is fining Npower a record £26 million for multiple breaches of their energy licence conditions as well as the standards of conduct.  The Extra Help Unit played a key part in collecting detailed evidence and analysis of poor customer service, which was provided to Ofgem's enforcement team throughout this process, including information and analysis about the issues consumers have been contacting the Extra Help Unit and Consumer Service about.  

  5. 17 Dec 2015

    From 1 January 2016 changes to civil court procedures are coming into force.

  6. 14 Dec 2015

    Citizens Advice Scotland has responded to the report by the Commission on Local Taxation, which has recommended an end to the Council Tax and its replacement by a fairer system.

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  7. 10 Dec 2015

    Holyrood Must Use New Powers To Create Fairer Welfare System

    Over a third of benefit claimants surveyed by Citizens Advice Scotland (CAS) in the last few months say they are ‘unable to get by’ on the income they receive, and regularly need the help of family, friends or foodbanks.

    The figures are published today (Thursday) as CAS sets out its vision of how Scotland’s new social security system should work, after the devolution of significant new powers through the Scotland Bill.

  8. 3 Dec 2015

    ScottishPower’s Warm Home Discount Scheme 2015/2016 has now closed to new applicants.

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  9. 1 Dec 2015

    From 6 April 2016, if you live in Scotland, some of your Income Tax will be paid to the Scottish Government. This is a change from the current system where all Income Tax is paid to the UK Government. HMRC will be contacting you shortly to check if you are a Scottish tax payer.

  10. 25 Nov 2015

    The Chancellor of the Exchequer has announced the UK Government’s Spending Review and Autumn Statement. It contains a number of changes to social security benefits. As has been widely reported, previously announced cuts to tax credits have been reversed (although not in their entirety), but the equivalent changes in Universal Credit remain. The Chancellor also announced changes to Housing Benefit, JSA and ESA.

  11. 25 Nov 2015

    Citizens Advice Scotland have responded to George Osborne's Autumn Statement

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  12. 4 Nov 2015

    Citizens Advice Scotland has welcomed a report from the House of Commons Public Accounts Committee that calls on HMRC to produce a detailed plan setting out how and when it will provide an acceptable standard of customer service. In the first half of 2015, HMRC answered only 50% of the calls received by its contact centres.

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  13. 2 Nov 2015

     Will Aid is a scheme to have a will drawn up by a solicitor in exchange for a donation to charity.

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  14. 25 Oct 2015

    The Citizens Advice Service in Scotland has today published new evidence showing how it has met the steep rise in consumer demand for energy advice over the last few years.

    Since 2011, the number of instances in which we have issued energy advice has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.

    Today, on the eve of this years Big Energy Savings Week, we publish two  new reports, showing Energy Advice in Detail – one for 2013/14 and one for 2014/15. 

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  15. 22 Oct 2015

    Citizens Advice Scotland has welcomed Ian Duncan Smith’s announcement that benefit claimants will receive a ‘yellow card’ warning before having their benefits sanctioned. However the charity believes there are still many other flaws in the sanctions system, that it pushes many people into poverty, and that it still needs to be fully reviewed.

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  16. Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
    Scotland.

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  17. 8 Oct 2015

    Citizens Advice Scotland has welcomed the Scottish Government’s new Private Housing (Tenancies) Bill, describing it as good news for tenants and landlords alike. 

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  18. 2 Oct 2015

    Over the last few months Skye & Lochalsh CAB's Sarah Morgan has researched and produced a report and catalogue of services on Mental Health Support in Skye and Lochalsh.

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  19. 1 Oct 2015

    A Scottish Disclosure Scheme for Domestic Abuse, also known as Clare's Law, is rolled out across Scotland from 1 October 2015.

  20. 1 Oct 2015

    The Consumer Rights Act comes into force on 1 October 2015.

    Read about these changes to consumer law.

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