Brexit: Your rights around work, claiming benefits and life in the UK won’t change unless new laws are passed. This will take time. Read more about Brexit.

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  1. 22 Sep 2016

    Author: Fraser Sutherland, CAS Policy Officer

    Shopping around for insurance cover of any type can bring big windfalls in savings, but how easy is it to get home insurance if you’ve been flooded in the past? Judging by the findings in our most recent report, Bailed Out, it’s not necessarily as easy as we might like to think.

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  2. 15 Sep 2016

    Families across Scotland are still being hit with rising funeral costs, according to a new report published by Citizens Advice Scotland. 

  3. 14 Sep 2016

    Ofgem has today announced proposals to cap charges imposed by energy suppliers for the installation of pre-payment meters, and end them altogether for the most vulnerable customers.

  4. 7 Sep 2016

    Scheme to have a will drawn up by a solicitor in exchange for a donation to charity.

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  5. 1 Sep 2016

    The Citizens Advice service across the UK has today published its latest ‘league table’ of complaints received about the different energy companies.

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  6. 31 Aug 2016

    Author: Patrick Hogan, CAS Policy Officer

    I wonder if we can, for a moment, cast our minds back to the year 1973.

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  7. 31 Aug 2016

    People on lower incomes pay more than average costs for basic goods and services, according to new research published today by Citizens Advice Scotland.

  8. 15 Aug 2016

    HND Legal Services students from the New College Lanarkshire: Motherwell Campus have developed a legal guide for refugees, as part of a project in collaboration with the Crown Office’s Project Safe.

  9. 15 Aug 2016

    Citizens Advice Scotland welcomes order from Ofgem for energy companies to refund customers for overcharges, but says suppliers must take action to ensure that mistakes like this are not repeated in the future.

  10. 9 Aug 2016

    Citizens Advice Scotland has today published the findings of the external review that was carried out this summer into its governance structures.

  11. 3 Aug 2016

    Citizens Advice Scotland have welcomed today’s proposals from Ofgem, while arguing that more needs to be done to help people in fuel poverty.

    Craig Salter, Energy spokesman for Citizens Advice Scotland’s Consumer Futures unit, says:

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  12. 29 Jul 2016

    OFGEM has launched an investigation into SSE's pre-payment meter processes.

    Craig Salter, Energy spokesman for our Consumer Futures unit, says:

  13. 26 Jul 2016

    Figures released by the Scottish Government today show that over 200,000 households have received emergency grants from the Scottish Welfare Fund in the last three years.

    Susan McPhee, Head of Policy & Public Affairs at Citizens Advice Scotland, says:

  14. 13 Jul 2016

    Author: Rhiannon Sims, CAS Policy Officer

    On the day Britain welcomes its new Prime Minister, Citizens Advice Scotland has published new evidence exposing the experiences of those in poverty and destitution in Scotland.

  15. 13 Jul 2016

    On the day Britain welcomes its new Prime Minister, Citizens Advice Scotland has published new evidence exposing the levels of poverty and destitution in Scotland.

  16. 11 Jul 2016

    The Consumer Futures Unit has launched a tender focusing on the impact and effectiveness of codes of practice in non-domestic water markets in other countries (including elsewhere in the UK), and in utilities and other (primarily regulated) industries in the UK, particularly in regard to their efficacy for consumers. The CFU will use the findings and recommendations from this research to inform our contribution and input to the work that the Scottish water industry is undertaking with stakeholders to develop a code of practice for the non-domestic water market.

  17. 4 Jul 2016

    Author: Fraser Sutherland, CAS Policy Officer

    When saving money we all want to get a decent interest rate. What if I told you I knew a secret opportunity to invest in a new government backed forestry land protection scheme that guaranteed you a 20% return on your investment in just a year? Or a new way to put your pension savings to good use with a 100% risk free guaranteed stock exchange fund? Sounds good don’t they? The truth is they don’t exist and neither do the thousands of fake investments being pushed at Scots every year.

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  18. 24 Jun 2016

    Your rights around work, claiming benefits and life in the UK won’t change unless new laws are passed. This will take time.

  19. The Competition and Markets Authority has today (Friday) published the final report of its two-year Energy Markets Investigation, articulating issues around ensuring that the market works for all consumers fairly, transparency, and competitiveness in the market.

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  20. 16 Jun 2016

    Author: Fraser Sutherland, CAS Policy Officer

    How true is the old saying you wait half an hour for a bus and then three turn up at once? Well if you speak to consumers in large parts of rural and remote Scotland you find there often is only one bus a day never mind three.

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