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  1. 27 Aug 2014

    Scots who want to take out a payday loan are being ripped off by online ‘credit brokers’ before they even get to apply for the loan - according to a new report published today (Wednesday) by Citizens Advice Scotland. 

    Credit brokers are the ‘middle men,’ whose role is to put consumers in touch with payday lenders. Over the last year we have seen growing evidence that many brokers do not make it clear that they are not the lender. Rogue brokers often charge unexpected fees for very little service, pass on your personal details to other companies, and refuse to provide refunds when you challenge them. 

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  2. 19 Aug 2014

    CAS has submitted evidence to the final independent review of the ESA Work Capability Assessment, carried out by Paul Litchfield.

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  3. 13 Aug 2014

    Citizens Advice Scotland has today given evidence to the Scottish Parliament on the problems faced by homeless people the CAB service has seen in the last year. 

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  4. 11 Aug 2014

    Commenting on the Scottish Government announcement today that 26 projects have been awarded funding from the Scottish Government’s Emergency Food Fund, CAS Policy Manager Keith Dryburgh said,

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  5. 8 Aug 2014

    Commenting on the launch of the Scottish Government's 12 point action plan on 'Tackling Pay Day Lending and Gambling in Scottish Town Centres and neighbourhoods' published today and launched at Glasgow Central Citizens Advice Bureau, Susan McPhee, Head of Policy and Public Affairs at Citizens Advice Scotland said:

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  6. 1 Aug 2014

    People who stand up to costly broadband cancellation charges are seeing their fees passed to debt collectors, finds Citizens Advice and Citizens Advice Scotland.

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  7. 31 Jul 2014

    A campaign to end unfair and unclear charges on deliveries to rural areas, with its roots in Skye and Lochalsh CAB, has won support from the UK Government.  Jo Swinson, Consumer Affairs Minister and MP for East Dunbartonshire, will launch the UK-wide statement of principles for parcel deliveries, based upon a document first drawn up by CAS, the Scottish Government and the Scottish Retail Consortium, on Thursday 31st July in Glasgow.

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  8. 30 Jul 2014

    The Care Inspectorate and Citizens Advice Scotland have teamed up to ensure more people know how to access help when things go wrong in care services.

    The two organisations have developed an e-module for advisers in citizens advice bureaux. This allows CAB advisors to gain a detailed understanding of how the Care Inspectorate investigates complaints in care services and how people can access help.

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  9. 23 Jul 2014

    Thousands of working Scots are on the edge of poverty, due to the mis-use of Zero Hours Contracts by rogue employers. That’s the finding of a new report published today (Wednesday) by Citizens Advice Scotland.

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  10. 22 Jul 2014

    Citizens Advice Scotland have issued this statement in response to the publication of the Oakley Review of Jobcentre Sanctions, which has been published today. 

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  11. 15 Jul 2014

    When Ashleigh Bird's work placement for her Stirling University Law degree fell through at the last minute, she couldn't have imagined that her misfortune would lead to such a fulfilling experience.

    The Community Action Team asked Ashleigh a few questions - read on to find out more about her experience at Stirling CAB, her research into the issues facing the armed services community, and the launch of her report on Armed Services Day...

  12. 15 Jul 2014

    Citizens Advice Scotland have welcomed the proposal of a cap on the cost of payday loans.

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  13. 14 Jul 2014

    Citizens Advice Scotland have responded to news that the number of complaints to the Energy Ombudsman has doubled in the first half of this year.

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  14. 8 Jul 2014

    Citizens Advice Scotland has welcomed reports that complaints to the ombudsman have doubled in the last year.  The Financial Ombudsman Service figures reflect a more assertive consumer, unwilling to accept poor practices from payday lenders. CAS has called on other victims of rogue lenders to speak out, report their experiences and to seek help.

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  15. 8 Jul 2014

    East Sutherland CAB recently held a successful coffee morning. Volunteer Support Officer Jim McCourt explains why: "For some time, East Sutherland CAB have had concerns about the new disability benefit – Personal Independence Payment (PIP) – and its impact on the local population. People seem confused about the changes from DLA, and reluctant to claim the new benefit. There have also been long delays in getting medical assessments, and in the decision-making processes. Numerous clients have had to wait six months or more before receiving their entitlement."

  16. 1 Jul 2014

    Thousands of sick, disabled and unemployed Scots are being left in poverty as their benefit payments are stopped - according to Citizens Advice Scotland. 

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  17. 26 Jun 2014

    Members of Angus Citizens Advice Bureaux social policy team recently visited the Scottish Parliament. Mairi Buchanan of the Angus and Tayside service reports:

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  18. 25 Jun 2014

    Citizens Advice Scotland has welcomed new plans to help workers on Zero Hours contracts, but have said they need much more protection from exploitation by bad employers.

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  19. 25 Jun 2014

    Citizens Advice Scotland has welcomed the news that the Financial Conduct Authority is to force Wonga to pay its customers £2.6m in compensation for sending letters from non-existent law firms.

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  20. 24 Jun 2014

    A hard-hitting film shot by teenage Citizens Advice Bureau (CAB) volunteers and a BAFTA Award-winning producer has been released. Attended by staff and volunteers from CABs across Roxburgh, Berwickshire and the Borders, the premiere of The Domino Effect  took place at the Filmhouse in Hawick. The film depicts a young soldier’s downward spiral and eventual redemption, sparked by a visit to his local bureau. 

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