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  1. 16 Apr 2014

    Citizens Advice Bureaux across the country have long since been a port of call for those dealing with a whole raft of issues. 

    Now analysis by Citizens Advice Scotland has shown that in 2012/13, the Scottish CAB Service dealt with over one million issues.  The majority of these issues - nearly 850,000 - were brought directly to a Citizens Advice Bureau (including the Citizens Advice Direct telephone helpline) with another 200,000 issues being processed by the Citizens Advice Consumer Helpline.

  2. 10 Apr 2014

    Citizens Advice Scotland has responded to findings by the Financial Conduct Authority (FCA) that bank account overdrafts have ‘complex and opaque’ charges and are often difficult for consumers to understand.

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  3. 8 Apr 2014

    15,000 Scottish businesses hit by unfair delivery charges

    Citizens Advice Scotland have today published new research showing the impact of unfair delivery charges on Scottish businesses.

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  4. 7 Apr 2014

    A change is as good as a rest, they say – so last week we tried something new.

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  5. 3 Apr 2014

    CAS gave evidence on sanctions to the Welfare Reform Committee at the Scottish Parliament on Tuesday of this week.  This follows a visit by the Committee to Parkhead CAB last week, where committee members spoke to clients and advisers from bureaux across Glasgow who had been sanctioned.

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  6. 1 Apr 2014

    Today Citizens Advice Scotland and Citizens Advice took on a new role speaking out for consumers across energy, postal services and, in Scotland, water.

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  7. 31 Mar 2014

    Consumer problems like rip-offs, shoddy work and dodgy goods are putting £2.6 million of Scots’ money on the line each week – more than £133 million each year – new figures from Citizens Advice Scotland show.

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  8. 28 Mar 2014

    Citizens Advice Scotland has welcomed Scottish Liberal Democrat leader Willie Rennie’s statement that the Bedroom Tax should be ended in Scotland.

  9. 28 Mar 2014

    CAS has submitted evidence about the experiences of Scottish bureaux clients claiming Employment and Support Allowance and undergoing the Work Capability Assessment to the House of Commons Select Committee on Work and Pensions.

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  10. 27 Mar 2014

    Citizens Advice Scotland has welcomed the news that OFGEM is to launch an investigation into the Big 6 fuel companies.

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  11. 26 Mar 2014

    Citizens Advice Scotland has responded to SSE’s announcement today on bills and future policies.

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  12. 26 Mar 2014

    Dumfries and Galloway Citizens Advice Service's (D&GCAS) link-up with a local football club is off to a flying start.

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  13. 26 Mar 2014

    Citizens Advice Scotland has responded to today’s statement by the Mental Welfare Commission about the flaws in the benefit system.

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  14. 25 Mar 2014

    Citizens Advice Scotland has responded to the news that a number of branches of Clydesdale Bank are to close later this year – many of them in rural areas. 

    Scottish branches scheduled for closure include those in Aberdeen Bridge of Don, Aberdeen Woodside, Auchterarder, Blairgowrie, Bothwell, Bridge of Allan, Bucksburn, Cupar, Edinburgh West End, Glasgow Govanhill, Haddington, Kinross, Kirkcaldy and Whitburn.

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  15. 24 Mar 2014

    Last year, Citizens Advice Scotland’s services helped people solve hundreds of thousands of consumer problems. But even we were surprised to learn that one of those issues was a broken bull.

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  16. 21 Mar 2014

    The Financial Conduct Authority (FCA) new regulation of consumer credit starts on 1st April 2014.

    CAS have been advocating with strong CAB evidence for the need for better regulation of payday and other high-cost short-term lenders. Thanks to the detailed and invaluable evidence supplied by CAB through social policy feedback, engagement with the money advice team and the debt advisersgroup the new rules are the strongest ever felt by the industry.

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  17. 20 Mar 2014

    Citizens Advice Scotland has given its response to the budget, saying that it does not address the scale of the poverty crisis that many Scots are facing.

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  18. 17 Mar 2014

    A group of leading charities gathered in Glasgow City Chambers this morning to declare that poverty in the city is not inevitable and must be eradicated. 

    The conference was organised by the city's eight Citizens Advice Bureaux and was attended by over 170 people from dozens of charities and community groups across the city. 

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  19. 12 Mar 2014

    Citizens Advice Scotland has welcomed the UK government’s decision to increase the minimum wage to £6.50 an hour – and has called on them to under-score the decision by introducing a Fair Employment Commission

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  20. 12 Mar 2014

    Citizens Advice Scotland has welcomed the latest rules for payday lenders, announced today by the Financial Conduct Authority (FCA) (FCA press release appended in full below). 

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